John Martinez

Experience

• 

  United States Air Force

  Jan 1986 - May 1991

  SSG USAF Active Duty and Reserves

  • Led a team of 6 welders and 9 machinists• Trained as an Aircraft Metals Technologist• FAA Certified Journeyman Aircraft Welder and Machinist• Stationed at Columbus AFB, Mississippi, Mather AFB, California and Charleston AFB, South Carolina.• Trained all machinists and welders in my shop.

• 

  NASA - National Aeronautics and Space Administration

  Jan 1991 - Jan 1992

  Engineering Technician

  • Worked in Research and Development• Used my skills as a welder, machinist and sheet metal technician to build space projects based on engineering drawings.• Used advanced computerized equipment

• 

  Lanology Inc

  Jan 1996 - Jan 1998

  Sr. Systems Analyst

  • Established the first Helpdesk for the Marketing and Field Services group for El Paso Corporation • Worked as call center technician and desktop support technician • Resolved both hardware and software issues• Dealt with infrastructure issues as well as enterprise wide solutions for over 300 customers on two floors.• Worked on a field install project of Windows 95 on multiple desktop and laptop computers in the CONUS• Traveled from location to location of a major natural gas pipeline company installing servers and computers for new employees due to a recent merger. Show less

• 

  SOFTWARE SUPPORT, INC.

  Jan 1996 - Jan 1996

  IT Team Lead

  • Worked in a call center in charge of a team of 10 other individuals supporting the AST Computer System. • Resolved hardware and software issues on the system running Windows OS Software.• Worked with a team of the most technologically savvy analysts and engineers in resolving the most challenging issues facing AST Computers.

• 

  El Paso Corporation

  Apr 1998 - May 2012

  Field Desktop Support for over 21 locations in the Northeast US. Sharepoint Team Site Management and Administration. Performed project leadership for new company who had purchased El Paso in the form of streamlining administrative processes in Sharepoint. Managed projects based on management request supervising a team of technicians in the successful completion of those activities.. Established best practices for field as a senior member of the team. Created the technical platform and process behind our Windows 7 project leading to the overall success of the company-wide rollout to more than 10,000 PCs. Show less Managed multiple exchange servers throughout the enterprise. Worked with Active Directory creating groups and adding individuals to groups and creating exchange email boxes and lists. Also worked as the backup to the Data Recovery Center lead, attending all DR meetings and working with a team to create and support our DR Center in Austin going forward. Established best practices and used all available enterprise solutions to aid us in the management of the project. Worked with another individual to install and support SharePoint and other enterprise-wide software solutions (Blackberry Enterprise Server, Websense, Project Sevrer) at the headquarters office in Houston. We also supported all mobile devices (blackberrys, smartphones and tablets) in the company. Maintained the integrity and security as well as the Sarbanes Oxley and FERC compliance of over 2000 web servers in our data center. Show less initially supported 68 locations and over 650 customers both onshore and offshore. Due to another merger we found ourselves in need of some additional headcount in my newly acquired support area. I single-handedly mapped out the support structure going forward which would include 4 new head-count (2 from the merger), and 3 geographical support areas. Working with the hiring manager I enlisted the four individuals to support their new areas and then trained them to do the work required in the region. A desktop support analyst for multiple offices handling hardware and software support of PCs running Windows OS and related software. Managed all projects in the field regarding my multiple locations including PC refresh, Network Printer distribution and refresh, W2K, XP Pro and Windows 7 Projects. Traveled to and from locations resolving issues and refreshing equipment on an annual schedule Show less Managed all projects in the field regarding my 22 locations including PC refresh, Network Printer distribution and refresh, W2K Project. Traveled to and from locations resolving issues and refreshing equipment on an annual schedule.In my time as a Sr. Field IT Coordinator (1998 - 2004, 2006-2014) I:• Supported and maintained Windows OS based platforms in 17 US states as well as offshore at over 150 different locations in Terminals, Liquid Pipelines, Bulk services, Offshore Platforms, and Natural Gas Transmission sites.• Trained employees one-on-one and in classroom settings including but not limited to o Time Management (Getting Things Done)o Outlook and Office Suiteo Sharepoint Team Site administration and managemento Operating Systemso PC tips and trickso Remote Access via VPN and 2 Factor Authentication• Trained new hire Field Technicians and created and provided step by step guidelines on standard processes used in our group.• Established and implemented major projects like OS rollout, asset recovery, divestitures and acquisitions • Performed executive IT Support• Supported Citrix based and terminal based applications• Managed budgets for equipment refresh• Scheduled and deployed assets throughout the company• Implemented server patches and updates• Scheduled and performed maintenance on desktops, laptops, tablets and workstations• Installed and supported local printers, scanners, and network MFP’s • Provided Audio Video Support and implementation• Supported Corporate meetings of multiple job functions from Technicians to Upper Management both on site and at remote locations • Established and maintained the Field IT Support Sharepoint Team Site for our nationwide group. Show less

  • Customer Support, IT Analyst, Sr.

    Jun 2006 - May 2012

  • Enterprise Applications Administrator (IIS, Project Server, Sharepoint, Exchange)

    Mar 2004 - Jun 2006

  • Sr Field IT Coordinator

    Apr 2001 - Mar 2004

  • Sr. Field IT Coordinator

    Nov 2000 - Apr 2001

  • Sr. Field IT Coordinator

    Apr 1998 - Nov 2000
• 

  Kinder Morgan

  May 2012 - Jun 2016

  • Acted as liaison between multiple IT Enterprise groups and our 10,000 + customer base.• Led an 8 member Desktop Architecture Team which chose the standards for physical hardware and software company-wide.• Provided technical support, processes, policies and standards to our 65+ member desktop support team nationwide.• Produced and distributed windows-based images as the standard for all desktops, laptops and workstations.• Created, Managed and administered the Sharepoint Teamsite for the Client Service group including the public facing Helpdesk Website.• Led major projects affecting our customers to include windows rollouts, upgrades to enterprise software, hardware refresh, acquisitions and divestitures. Show less

  • IT Infrastructure Consultant

    Feb 2014 - Jun 2016

  • Customer Support IT Analyst, Sr

    May 2012 - Feb 2014
• 

  G&G Computers

  May 2017 - Aug 2017

  Mobile IT Consultant

  • Performed the repair, maintenance, troubleshooting and upgrading of desktop, laptop, workstation, server and mobile computers and devices as well as peripheral equipment. • Drove company vehicle and visited business and home locations interacting with customers as an IT consultant and technician.• Work in a fast-paced technical environment to accomplish customer service activities related to PC equipment and managed services offered by the company.• Datto trained technician (Technician II) Show less

• 

  Wilson Fuel Co. Limited

  Aug 2017 - Jul 2022

  Information Technology Manager

  • Developed the first Helpdesk for the company, choosing the Helpdesk software and phone system to be used for internal customers.• Supervise Helpdesk and Desktop Support teams.• Created technical library with over 600 original articles.• Consulted with management team and negotiated with vendors in regards to IT projects.• Worked with in-house and 3rd party applications, systems, VOIP, servers, desktops, printers, laptops, mobile devices and tablets in and out of our fuel trucks and multiple offices.• Managed, designed and created forms for employee on-boarding and termination.• Supervised the operation of the Helpdesk for four of Wilsons’ companies: Wilsons Heating, Wilsons Security, Moncton Propane Services and Wilsons Mechanical.• Handled all purchasing of IT equipment for the company.• Standardized all company offices with Lenovo Laptops loaded with our Standard Windows 10 Professional Image.• Managed Microsoft licensing for Wilsons and purchased software as well.• Performed all duties as a Google G-Suite Administrator as necessary creating and managing accounts and mobile devices.• Windows Server Administrator: Managed Active Directory group policies, user and computer accounts, security groups, DNS, DHCP and other technologies on a Windows domain.• Office 365 Administration, including Sharepoint, Teams and Exchange administration for four different companies.• Performed multiple migrations from G-Suite to Office 365.• Datto Certified Advanced Technician in Continuity• Worked with Cisco Meraki, and WatchGuard Edge Devices.• Measurement Canada Certified as an ASP Inspector on Retail Fuel Trucks• Worked on Meters, Registers, and the Fuel delivery system of our Fuel Trucks Show less

• 

  John Martinez

  Jul 2022 - now

  Business Owner/Technical Consultant

  - PowerApps Platform Developer- Datto Backup Solutions for Disaster Recovery/Business Resumption- Fuel Delivery Systems Implementations- Microsoft Cloud Services Partner- In-Vehicle GPS technology with cloud-based portal access to fleet- Google Workspace Implementations- Cloud-based Applications Consultant- Technical Troubleshooting - Computer Hardware Specialist- Mobile Device Repair

• 

  Vertrax

  Aug 2022 - now

  Implementation Consultant

  - Implementation of a customized Acumatica Cloud ERP system with clients in Canada, the US and overseas designed for the fuel delivery business as well as heating solutions providers.- Technological consultant.- Subject matter expert (SME) on Acumatica/Vertrax Energy ERP - Field Services/Service Management.- Training material content provider, creator and publisher.