Cohen Tarzia

Experience

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  Corsaire Aviation

  Jun 2020 - Oct 2022

  Leading a team of seven ground staff which provided ground handling services for helicopter scenic flights operated out of the Crown Hotels Perth, this team provided customer service, check-in, Aircraft Refuelling, Aircraft and passenger boarding, bookings/payments and Safety briefing our customers. Overseeing this operation ensured that all services were provided correctly whilst maintaining a high safety culture and healthy work environment. As the Ramp Support Officer at Corsaire Aviation I ensured all charter operations ran on time and as smoothly as possible. Baggage handling, passenger check in, refuelling, aircraft cleaning and towing were some roles on the extensive list of duties that I held.

  • Crown Perth Helicopter Ground Operations Manager

    Feb 2022 - Oct 2022

  • Ramp Support Officer

    Jun 2020 - Sept 2022
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  Io e Te Pizzeria e Ristorante

  Aug 2020 - Oct 2024

  Senior Section Waiter

  As the senior section waiter I am responsible for overseeing a specific section within the establishment, managing a team of waitstaff and ensuring all guests receive exceptional service.My job responsibilities of a senior section waiter include:1. Supervising and training junior waitstaff2. Managing guest reservations3. Taking orders and serving guests4. Handling guest inquiries and complaints5. Maintaining cleanliness and organisation6. Upselling and promoting menu items7. Handling payments and cash handlingOverall, as the senior section waiter I play a crucial role in ensuring that guests receive exceptional service, managing the smooth operation of my section, and contributing to the overall success of the restaurant. To ensure this is possible I possess excellent communication and leadership skills, have a strong attention to detail, and are able to handle high-pressure situations with professionalism. Show less

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  Jet Aviation

  Jul 2022 - Jul 2024

  Senior Operations Coordinator

  Responsible for ensuring the smooth and safe operation of ground services for general aviation and private aircraft. The FBO Senior Operations Coordinator plays a pivotal role in coordinating flight movements, providing top-notch customer service, and maintaining compliance with aviation regulations.Key Responsibilities:Flight Coordination:~Collaborate with Trip planners/support teams, flight crews, airport operations, and ground crews to coordinate aircraft arrivals and departures, optimizing ramp space and resources.~Communicate flight schedules, fueling requirements, and any special requests to relevant stakeholders.Customer Service Excellence:~Deliver exceptional customer experiences by providing accurate information, addressing inquiries, and catering to the unique needs of aircraft owners, operators, passengers, and crews.~Coordinate additional services such as catering, ground transportation, and accommodations when necessary.Ramp Operations Management:~Oversee the movement, parking, towing and ground services of aircraft on the ramp to ensure operational efficiency and safety are met at all times. Regulatory Compliance:~Maintain a thorough understanding of aviation regulations and industry best practices to ensure all operations adhere to safety guidelines.~Collaborate with regulatory authorities to ensure proper documentation and reporting.Emergency Response Preparedness:~Participate in emergency response training and be ready to execute emergency procedures in the event of unforeseen situations.~Prioritize the safety of personnel, passengers, and aircraft during emergencies.Team Collaboration:~Work closely with various departments within the FBO, including line services, maintenance, and customer service, to ensure seamless operations.Confidentiality:~Ensuring clientele information remains confidential and private.Speciality Fields:~Helicopter Operations~Private Jet Operations~Military Operations Show less

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  Rusty Australia

  May 2023 - now

  Retail Shift Supervisor

  Retail Assistant & Shift Supervisor, ensuring customers are accounted for at all times. And overseeing daily operations/tasks.

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  PJPlus Aviation

  Jan 2024 - now

  Owner

  As the owner of PJPlus, I provide comprehensive aviation consultancy services alongside tailored charter brokerage and inflight catering solutions. My mission is to deliver exceptional value to clients in the aviation sector by combining industry expertise, personalised service, and operational excellence.Key Areas of Expertise:-Aviation Consultancy: Offering strategic insights and solutions for operational optimization, regulatory compliance, and business growth within the aviation industry.-Charter Brokerage: Coordinating bespoke charter services that cater to the unique travel needs of private and corporate clients, ensuring seamless experiences from booking to arrival.-Catering Services: Delivering high-quality, customised in-flight catering solutions designed to meet diverse client preferences and elevate the passenger experience.My Role Includes:-Building strong client relationships through personalized and reliable service.-Negotiating and managing partnerships with operators, vendors, and service providers to secure the best solutions for clients.-Overseeing all aspects of operations, from consultation projects to charter coordination and catering logistics.-Staying ahead of industry trends to offer innovative and efficient services that exceed client expectations. Show less

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  Shine Smart

  Feb 2024 - now

  Co-Founder

  As the Co-Founder of Shine Smart, I lead the strategic vision and daily operations of a company dedicated to delivering exceptional cleaning solutions for residential/commercial & industrial spaces. With a focus on quality, efficiency, and customer satisfaction. Key Contributions and Roles:-Business Strategy: Developed and executed growth strategies, driving client acquisition and market presence.-Operations Management: Oversee day-to-day operations, including scheduling, resource allocation, and quality control.-Team Leadership: Recruiting, training, and managing a skilled team, fostering a culture of reliability and excellence.-Client Relationships: Building strong, lasting partnerships with clients through personalised services and open communication.-Innovation: Introducing eco-friendly cleaning methods and advanced tools to enhance service quality and sustainability. Show less

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  Airflite Pty Ltd

  Jul 2024 - now

  Ramp Agent

  As a Ramp Agent, I play a crucial role in ensuring seamless ground support services for private, corporate, and charter aircraft. My responsibilities include:-Aircraft Handling: Safely marshalling and directing aircraft on the ramp, ensuring proper positioning and adherence to safety protocols.-Ground Support Services: Providing fuel, towing, water service, and other essential services to meet aircraft and crew requirements.-Passenger & Crew Assistance: Delivering outstanding service by assisting with luggage handling, catering, and transportation coordination.-Facility Operations: Maintaining ramp and equipment readiness, conducting routine inspections, and addressing operational needs.-Team Collaboration: Working closely with pilots, dispatchers, and FBO personnel to ensure efficient operations and client satisfaction. Show less

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  Beyond Bank Australia

  Jul 2024 - now

  Relationship Advisor

  The Relationship Advisor is crucial in managing and enhancing the bank's relationship with its clients. The Role Includes:Client Relationship Management: ~Building and maintaining strong relationships with clients. This involves understanding their needs, financial goals, and preferences to offer tailored banking solutions.Customer Service: ~Providing exceptional customer service by addressing clients' inquiries, resolving issues, and ensuring a positive banking experience.Financial Advice and Planning: ~Offering financial advice and planning services, including investment recommendations, retirement planning, and wealth management strategies.Product and Service Promotion: ~Promoting the bank’s products and services, such as loans, credit cards, savings accounts, and investment products, to meet clients' needs and drive business growth.Risk Management: ~Assessing and managing the risk associated with clients' accounts and transactions, ensuring compliance with banking regulations and policies.Sales and Revenue Generation: ~Identifying opportunities to cross-sell and up-sell banking products and services, contributing to the bank’s revenue targets.Market Research and Analysis: ~Conducting market research and analysis to stay informed about industry trends, competitive landscape, and client preferences.Collaboration and Coordination: ~Working closely with other departments within the bank, such as credit, investment, and operations teams, to ensure a seamless service delivery.Client Onboarding: ~Assisting new clients with the account opening process and ensuring they are aware of all available banking services and products.Training and Education: ~Educating clients about financial literacy and helping them make informed decisions regarding their financial well-being.By performing these roles, the Relationship Advisor helps the bank foster long-term client loyalty, enhance client satisfaction, and achieve business growth objectives. Show less

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  Brooks Airways

  Nov 2024 - now

  Flight Operations Coordinator

  As the Flight Operations Coordinator, I manage the end-to-end logistics of flight operations, ensuring seamless and safe execution of both charter and medevac missions. My role involves:-Flight Planning & Coordination: Scheduling flights, managing crew assignments, and liaising with pilots, ground teams, and clients to meet operational demands.-Regulatory Compliance: Ensuring adherence to aviation regulations, safety standards, and company protocols.-Communication Hub: Acting as the central point of contact for real-time updates and operational adjustments during missions.-Documentation & Reporting: Overseeing flight documentation, including manifests, permits, and post-flight reports. -Client Relations: Delivering exceptional service, addressing inquiries, and providing tailored solutions for charter and medevac clients.In this dynamic environment, I thrive under pressure, balancing the unique challenges of aeromedical missions with the demands of bespoke charter services. Show less