Nao Lor, PMP®

Experience

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  Gao Jua Wholesale

  Jun 2011 - Sept 2012

  Manager

  ● Acquired clients from restaurants, grocery stores, and local vendors● Maintained records of transactions including sales, invoices, and purchases● Created and maintained contact roster of clients● Delivered produce to clients and local vendors within the Twin Cities area

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  75 Market

  Sept 2012 - Oct 2016

  Retail Sales Manager

  ● Order and restocked inventory for sale on a weekly basis● Assist in the development and process of staff training● Maintain records of sales, budget, and inventory● Established a system for staff communication and staff-to-customer communication● Data entry and office duties

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  Rainbow Home Healthcare, Inc

  Jun 2016 - Jan 2018

  Administrative Assistant

  - Provided support for a growing company that doubled in size in one year with now over 80+ clients and 100+ employees- Provided maintenance and implementation of new office functions within the organization- Responsible for maintaining and complying with MNDHS regulations and implementing new functions within the organization- Experience in Microsoft Office software to improve office operations.- Provided training and orientation requirements for employees initially and annually- Maintained and managed office functions- Monitored and updated confidential client/employee records- Provided administrative and project support when needed Show less

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  Midway Home Health Care

  Jan 2018 - Apr 2018

  Administrator

  - Maintained accounts of clients and employees information using CASHE- Monitored the status of the client’s services received, providing exceptional customer service- Coordinated with healthcare providers and specialists to manage and maintain care plans for clients- Coordinated and completed various projects including applying for licenses, media campaigning, website implementation and other various project tasks as needed.- Resolved cases involving clients and employees by adhering to the rules and regulations concerning MNDHS and health care providers such as Health Partners, UCare, Medica, and Blue Plus. Show less

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  TriMin Systems, Inc.

  Apr 2018 - Feb 2023

  Project Coordinator

  - Track, support change control process and manage all open customer projects - Responsible for preparing and managing Statement of Works sent to Customer- Administrator for the PSA SaaS Vorex- Perform resource management for internal team- Create, maintain, and troubleshoot project plans for customers in Smartsheet- Implemented automated workflows and processes for the TriMin service desk- Prepare & validate weekly billing review process- Perform project management, operations management, and marketing related duties Show less

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  Blue Star Home Care

  Feb 2023 - now

  Operations Manager

  - Provide overall leadership and management of operations to ensure compliance with regulations and company policies.- Manage and supervise staff in clinical and administrative roles to ensure adherence to policies and procedures.- Monitor and evaluate quality metrics, patient satisfaction, and financial performance to ensure the agency meets established goals.- Develop and implement policies and procedures to improve the efficiency and effectiveness of operations.- Collaborate with the leadership team to develop and implement strategic plans for the agency.- Monitor and manage the agency's budget, expenses, and revenue.- Oversee the recruitment, orientation, training, and development of new staff.- Ensure compliance with federal, state, and local regulations and accreditation standards.- Work with the clinical team to develop and implement patient care plans that meet the individual needs of patients.- Provide ongoing communication and feedback to staff to ensure that all members of the team are informed and engaged in the agency's goals and objectives. Show less