Aamir Faruqi

Experience

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  Cloudstrats.

  Jul 2016 - Jun 2017

  Technical Support Engineer | Customer Support Specialist | Virtualization Engineer

  - Monitor all assign cases for customer support and update all activities on company's ticketing tool.- Provide L1 support for all Citrix VDE issues and providing the solutions within accepted SLA.- Installing Windows Server OS and other application updates.- Supporting and preserving XenDesktop and XenApp setup.- Participate in monthly, quarterly, half-yearly, and yearly maintenance activity.- Escalating L2 and L3 issues to appropriate team members.- Installing and updating anti-virus patches across 250+ virtual machines.- Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services.- Updating the knowledgebase with newly identified issues along with their resolution procedure for faster resolution.- Assigning and de-assigning virtual machine access to users.- Deployment of virtual machines with all the necessary software. Show less

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  Violet Infosystems Pvt. Ltd.

  Dec 2017 - Feb 2019

  Software Test Engineer | Customer Service Support Specialist | Tech Support

  - Responsible for writing test cases, generating test case scenarios, and reporting bugs to the development team.- Bugs logging and status tracking in JIRA.- Worked closely with development team to resolve reported bugs and errors.- Tested in-house learning management system both - desktop and mobile application for high profile clients like Reliance Group of Industries and Hafele.- Participate in meetings with clients and other stakeholders at various stages of the development process.- Testing SCORM compliance and functionality of 70+ e-learning and gamified courses developed in English and Arabic languages for multiple high profile clients including Nomura, Edelweiss Capital, Mahindra Finance, Hafele, Glenmark, IDFC Bank, Oman Arab Bank, CROMA, The Phoenix MIlls Limited, etc,.- Uploading final release of courses on clients' learning management system portal.- Generating course reports of candidates and submitting the same for assessment to the clients. Show less

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  Tasks Assistant

  Jul 2019 - Apr 2022

  Virtual Assistant with experience in content writing and management, administrative tasks including invoicing, mailers, corporate letters, managing schedules, arranging meetings, managing contact lists, handling emails, sending newsletters, research various companies for contact information, performing market research and creating customer database, identifying new business opportunities and providing customer service, event co-ordinator, remote vendor management, hand holding virtual clients through various stages of business partnerships. Show less

  • Team Lead

    Nov 2019 - Apr 2022

  • Operations Administrative Assistant | Virtual Assistant

    Jul 2019 - Oct 2019
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  Tata Consultancy Services

  May 2022 - now

  Business Process Lead

  Managing a team of 7 application monitoring support associates. Responsibilities include:Team ManagementKnowledge ManagementStakeholder ManagementChange ManagementIncident ManagementResource ManagementAccount ManagementShift Management and RosteringSuccessfully completed 2 process improvement changes within one year which includes automation of a process that led to 30 percent reduction of manual intervention saving 15 man hours per month with zero cost to the client.Achievements:Contextual Master Award for PI change implementation.On The Spot Award for functional excellence. Show less