Diane Zancanaro, CCP, CPC

Experience

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  Trek Bicycle Corporation

  Jun 1991 - Jun 1992

  Regional Credit Manager
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  Gehl Company

  May 1993 - Apr 1994

  Finance Coordinator
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  KMC

  May 1994 - Apr 2009

  Credit & Collections Manager

  Developed and maintained Credit & Collection Department policies and procedures. Result: Establishedand formalized guidelines for credit and collections, while minimizing bad debt and improving cash flow.* Monitored and managed A/R portfolio and dispute resolutions of domestic and international customers,negotiated payment plans and changes in payment/credit terms. Result: Improved DSO, whilesignificantly reducing bad debt write-offs and risk.* Reviewed financial statements and credit information related to the approval of customers’ credit lines.Result: Allowed for accurate and complete analysis of all information needed to make appropriate creditline decisions to accommodate sales, while managing credit risk.* Completed all documents and requirements related to bankruptcy cases and defense of preference claims.Result: Accurately completed and submitted required legal documents, while saving on legal fees, andminimizing losses for the company.* Generated monthly, quarterly and yearly reports for executive management and auditors. Result:Contributed to month-end, quarter-end, and year-end closes in a timely fashion, to provide reportingneeded by management for ongoing analysis and for audit purposes.* Supervised Cash Application and Collection Assistant. Result: Provided training and guidance to meetthe daily A/R cash-posting requirements and collection activities, and helped develop the skills of theCash Application Clerk and Collection Assistant for her personal career growth.* Attended monthly meetings with Sales and Customer Service personnel. Result: Facilitated anappreciation and understanding of each department, while cultivating an atmosphere of cooperation andimproved communications between personnel.* Performed internal quality audits as a member of the QS9000 Internal Audit Team, and trained new auditteam members. Show less

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  Wm. K. Walthers, Inc.

  May 2009 - Dec 2010

  Credit & Collections Manager

  Restructured and maintained Credit & Collection Department policies and procedures. Result:Formalized guidelines for credit line approvals and established best practices to follow, along withupdating credit application and other forms.* Monitored and managed A/R portfolio (domestic and international), negotiated payment plans, monitoredcollection agency activities and submitted bankruptcy case paperwork. Result: Improved DSO andreduced A/R past due balances through increased monitoring of staff activities and improved processes.* Approved & adjusted customers’ credit lines; monitored credit exposure related to special salesprograms/payment terms; advised and recommended to executive management credit lines for largestcustomers. Result: Allowed for increased sales, while minimizing bad debt risk.* Managed collections and cash application staff. Result: Taught best practices in collections and cashapplication to realize increased productivity, cross-training, and a balancing of my department’sworkload. Show less

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  Quad/Graphics

  Dec 2010 - Nov 2011

  Senior Credit Analyst

  *Monitored and managed A/R portfolio, negotiated payment plans, reconciled accounts, and resolved dispute matters.*Improved cash flow by maximizing collections on key accounts, which improved DSO, while maintaining low bad debt write-offs.*Reviewed financial statements and credit information related to the approval of customer's credit lines and in the set-up of new accounts.*Made recommendations in placing accounts for collections with outside agency.

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  Wacker Neuson Corporation

  Nov 2011 - May 2017

  Senior Credit Analyst

  Responsible for analysis and granting of credit lines for all major equipment dealers while interfacingwith sales, customer service, Finance Department and management. Result: Improved adequate creditline coverage of key compact equipment dealers in the US and Canada to grow sales and limit bad debtexposure.* Enhanced International Credit experience by utilizing Global Credit Insurance to secure internationalaccounts. Result: Learned expertise using Credit Insurance policies, both domestic and international.* Directed launch and enhancements of SAP Customer Relationship Manager software programs for CreditDepartment in cooperation with Project Team, allowing Credit and Sales more visibility of dealer andcustomer accounts. Result: Significantly increased customer satisfaction by swiftly handling telephonecalls and requests for information while tracking action items for Credit and other departments.* Improved cash flow by maximizing collections on key accounts. Result: Improved DSO through processimprovements, while maintaining low bad debt write-offs. Show less

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  Hydrite

  May 2017 - Mar 2022

  Credit Manager
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  APL Logistics

  Mar 2022 - Aug 2024

  Global Credit & Collections Manager