Catalin Faur

Experience

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  Adidas

  Dec 2009 - Dec 2010

  Sales Advisor

  Providing a high standard of customer service.Effective communication with customers, leadership, staff and visitors.Maintaining detailed knowledge of the merchandise in the store.Managing the sales point by following the correct procedures, achieving a high level of efficiency and fairness.Execution of the specific sales activities shall be performed according to the procedures in the Job Data Sheet.Managing customer questions and complaints efficiently by making the right references. Show less

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  MicRO Retail SRL

  Jul 2011 - Oct 2011

  Sales Agent - Driver

  Mobile shop (Automobile maximum admissible weight 3500 kg)Arranging and labeling products in accordance with Company policy.Maintaining high hygiene standards of sales space.Maintaining detailed knowledge of the commodity in the district.Organizing and making inventories.Receiving merchandise and stock management in an efficient way.Drawing up of documents and sales reports (Home Register, Daily Report).

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  Quick Best Food - Wu Xing

  Nov 2011 - Feb 2016

  Supervisor

  Monitoring of sales agents in the delivery of orders during allotted time in Bucharest (all sectors), Ilfov County.Effective communication with staff, clients and leadership.Providing a high standard of service to the customer.Drawing up the weekly schedule.Taking and managing any complaints from customers.Managing the sales outline by following the correct procedures, achieving a high level of efficiency and fairness.Deployment of specific management and management activities.Drawing up of documents and sales reports (Home Register, Daily Report, Monetar). Show less

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  Vodafone

  Mar 2016 - Sept 2019

  Participates actively in project implementation, ensures all details;are fulfilled, they contribute new ideas to the projects and are constantly informed;Keep in touch with other departments and sales agents assigned to the base;Constantly maintains the balance between the services offered to the clients and the benefits and value to the company, creates a relationship of interdependence between the client and the services offered, establishes and maintains the contact and business relations with the account decision maker, uses the client's history (interactions, offers, complaints etc.) ), communicates with the client in a personalized way closely related to the segment to which he belongs;Visit clients for negotiating payment terms;Take decisions taking into account the interests of the company and the needs of the client.Makes corrections to the billing system if required and operates payment confirmations;Negotiate payments with legal entities as a result of overdue payment;Issuing and processing forecast reports;It formulates recommendations for improving internal processes and resolving obstacles to customer experience when identifying areas for improvement;Collaborates with sales representatives, departments that can provide information and assistance in this regard (Sales, Finance, Marketing, Engineering, etc.);Provides reports and financial information to sales teams. Show less Contacting legal entities in order to recover the amounts owed by them, applying the established quality standards and standards;Provides information about payment methods, full or partial payments, banks and cashiers; Provides program and payment location informationProvides explanations about the bill, notes postponements, payment confirmations in cases where it is not possible to self-serviceAnalyzes service usage statistics and contributes to improving the risk mitigation process;Solves problems with verifying credit and suspected fraud in the network solves escalated customer requests;To solve customer requests, he knows and applies techniques of negotiation, assertiveness and conflict management;Issuing duplicate invoice; re-issuing detailed invoice; modify client data into the system.Meets the recovered amount target, efficiency, contact rate, call quality, reconnection rate;Helps reduce balance disconnections. Show less It monitors daily all allocated accounts ensuring the treatment of each segment, according to the standardsquality.It proactively treats the situations covered by the bill shock procedure with the aim of recovering any costs andoffering a memorable experience to the customerRevises customer evaluation criteriaAnalyzes service usage statistics and contributes to improving the risk mitigation processSolves problems with verifying credit and suspected fraud in the network solves the requestsescalated customersTo solve the clients' requests, he / she knows and applies negotiation, assurance and management techniquesconflictsIdentifies potential situations of large-scale fraudParticipates actively in projects and ensures that all details of the task or project are met, contributes withnew ideas within the project, informs about the evolution and stages of the project. Communicate clearly andconcise stages of the projectMakes corrections to the billing system if needed and operates payment confirmations based ondataHe knows the main competitors and makes general comparisons in customer interactionIt contributes to the professional development of new colleagues, informing them about the procedures, services,products and the need for professional training of his colleagues. Show less Decide payment terms for payment of invoice.Decides to exclude clients from the application of late payment penalty payments.Establishes and maintains contacts with internal and external clients in order to recover outstanding amounts.Keep in touch with other departments and submit requests or complaints to clients beyond their sphere of expertise.Decides to reconnect following a rescheduling plan to pay outstanding bills.Decides to exclude from collection actions.Correct the billing system if needed and operate payment confirmations. Apply various measures to the clients, such as blocking the SIM card.Inform customers about invoices, payment billing cycles, invoice records, and payment methods. Show less

  • Collection Officer Major Accounts

    Sept 2017 - Sept 2019

  • Collection Specialist - Business

    May 2017 - Aug 2017

  • Credit Control Analyst

    Nov 2016 - Apr 2017

  • Collection Officer - Consumer

    Mar 2016 - Oct 2016
• 

  Vodafone Business

  Sept 2019 - now

  Selling business solutions according to market conditions and company objectives.Protecting / increasing the profitability of customers through long-term commitments within thesegment served.Identify business opportunities by learning and understanding the communication and businessneeds of clients.Developing and maintaining a strong relationship with existing clients, in order to increase the valueof the portfolio.Reaching individual communicated targets, addressing the entire range of products / services withinthe allocated accounts.Permanently updating and complying with the quality standards of Sales Force informationCreating a business plan for each account / client through a correct and continuous reporting to helpin planning the strategy of products, prices and servicesMonitoring projects, ensuring that the services are functional and the contract terms are respected.Manage CRM reports and updating information when needed. Show less Selling business solutions according to market conditions and company objectives.Protecting / increasing the profitability of customers through long-term commitments within thesegment served.Identify business opportunities by learning and understanding the communication and businessneeds of clients.Developing and maintaining a strong relationship with existing clients, in order to increase the valueof the portfolio.Reaching individual communicated targets, addressing the entire range of products / services withinthe allocated accounts.Permanently updating and complying with the quality standards of Sales Force informationCreating a business plan for each account / client through a correct and continuous reporting to helpin planning the strategy of products, prices and servicesMonitoring projects, ensuring that the services are functional and the contract terms are respected.Manage CRM reports and updating information when needed. Show less

  • Key Account Manager

    Sept 2023 - now

  • Account Manager MLE

    Sept 2019 - Sept 2023