Evana F.

Experience

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  Layos Camp - Castillo de Layos

  Jan 2013 - Jan 2017

  Summer Camp Activity Instructor Leader

  A family business dedicated to the world of children and youth since 1985. We distinguish ourselves by a familiar, close and direct treatment. We do not have intermediaries or agencies that represent us. In some programs, we have a ratio of 1 monitor for every 4 students (ages from 6 to 13).Worked as a Summer Camp Activity Instructor Leader, planning activities and as an English teacher.

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  Comunica +A

  Feb 2016 - May 2016

  Content Creator for Marketing Campaigns

  El Play is part of ComunicaMasA Advertising Agency. Joined the team at El Play to gain work experience as an internship for my College Degree. As a team, we created content for videos and audios for advertising campaigns.

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  The Student Hotel

  Sept 2016 - Feb 2017

  Event Committee
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  Revista infoRETAIL

  Mar 2017 - Jun 2017

  Community Manager and Colaborator

  Community Manager SEO strategy and optimization.SEM campaign management.

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  LVS2

  Nov 2017 - Jun 2018

  Digital Marketing Consultant

  Community Manager; creating content for Social Media Platforms (Linkedin, Facebook, Google +, Instagram & Twitter).Adviser and consultant for the new GDPR adaptation (May/2018).Collaboration in the Online Marketing plan development.SEO strategy and optimization.SEM campaign management.Graphic design and other activities according to projectsOutlining and planning strategies for Digital Marketing projects.Establishing and managing proposals and reports for Spanish and French clients (Dolist: technological solutions and services, La Chambre: Chamber of Commerce, Altin Solutions, restaurants, ...)Content Marketing for blogs and websites (WordPress). Show less

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  Freelance

  Apr 2018 - Sept 2018

  Freelance Social Media Manager

  Social Media Manager for a well known restaurant in Madrid. Strategy and SEO optimisation. Content creation.SEM campaign management.Planning and defining Digital Marketing project strategies.

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  TELUS International Ireland

  Apr 2019 - Sept 2020

  Google Suite Technical Support Specialist - Migration and Sync

  TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and delivery centres across North and Central America, Europe and Asia. We pride ourselves on delivering high quality, value-add, global customer technical support solutions. · First line of Technical Support for customers with Google Suite (Workspace).· Providing email, telephone and chat support to improve daily KPI.· Knowing to troubleshoot different devices, and operating systems, including iOS, Android, Windows, Mac OSX and Chrome OS.· Documenting every interaction with the customer on cases including all relevant documentation (SalesForce).· Communicating with other vendors when issues needed escalation.· Managing SLAs by adhering to strict deadlines.🏆 Won the Photography Contest in 2019 with the theme "Togetherness". Show less

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  Ancoris

  Nov 2020 - Jan 2023

  Ancoris is an award-winning Google Cloud Premier Partner and Cloud Solutions provider. We use our expertise as a Google for Work Premier Partner to help our clients transform the way they work, provide better employee engagement and improve customer experience. 🔎Identifying opportunities to provide scripted or developed tools to assist in customer deployments andsupport.📊Developing and maintaining knowledge levels and skills suitable for a fast-moving developmentmarketplace.🗣️Delivering proactive communication and management of required escalations through Ancoris technical management and vendor-level support processes.🏆Archived the Google Professional Google Workspace Administrator. SaaS experience with Appogee HR, an online HR Information System (HRIS) for employee records and compliance management. With over 1.700 tickets resolved. Google Workspace Admin Support for Lush UK & Ireland, dealt with over 3.000 tickets. Show less

  • Technical Support Engineer and Customer Success

    Nov 2021 - Jan 2023

  • Technical Support Specialist

    Nov 2020 - Jan 2023
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  Vizrt

  Jan 2023 - Sept 2024

  Customer Success Manager - EMEA

  Execute all phases of the post-sales customer journey, including program deployment plans, onboarding, monthly business performance reviews, roadmap advisory, and renewal touchpoints. · Proactively managing and nurturing relationships with key clients, ensuring their satisfaction and success. · Collaborating cross-functionally to address customer needs and resolve issues promptly. · Developing and executing tailored success plans to drive customer retention and growth. · Continuously gathering feedback and data to drive product and service improvements for clients.· Experience working with clients and team members from multiple countries and across multiple time zones. · Maintain up-to-date customer records in Vizrt CRM (Salesforce) to monitor and expand customer health.· Bespoke attention during important events like the Elections (in the UK) and the European Championship (in Germany).· Travel to attend customer on-site field days and represent Vizrt at key events.· Renewals Management· Corporate Social Responsibility TeamSome own Customers: ITV News (UK), RTÉ (Ireland), Polsat (Poland), YLE (Finland), RTL News (Germany), EMG (Belgium, Italy and UK) Show less

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  Triton Digital

  Sept 2024 - now

  Client Success Manager - EMEA

  Make today’s audio better and tomorrow’s audio possible. Today, we are the leading provider of digital services for traditional and online radio with a management team representing some of the most experienced professionals in the industry.Proactively working with our customers to understand and help achieve their goals. It starts by recognizing that our customers need more than the user manual and tutorials. Keeping customers close and working with them 1-on-1 is what makes the difference. Show less