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Charlene Strong

Charlene Strong

Area Salon Director

Followers of Charlene Strong798 followers
location of Charlene StrongSan Diego, California, United States

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  • Timeline

  • About me

    🌤️

  • Education

    • Sickles High School

      1997 - 2001
      High School Diploma

    • St. Petersburg College

      2001 - 2006
      Bachelor's Degree PSYCHOLOGY

    • Santa Barbara City College

      2015 - 2016
      Associate of Arts - AA Computer Information Systems

      • CIS 181 Technical and Professional Writing• CIS 101 Introduction to Computers and Information Systems• CIS 220 Introduction to Electronic Commerce• CIS 246 Management of Information Technology

    • San Diego City College

      2007 - 2009
      Associate of Arts - AA Graphic Design

  • Experience

    • Hollywood Tans

      Aug 2007 - May 2008
      Area Salon Director

    • DF GRAFIX INC

      Jun 2008 - Jan 2009
      Administrative Assistant

    • Meeting Services, Inc.

      Feb 2009 - Nov 2012
      Administrative Assistant

    • Miva, Inc.

      Dec 2012 - Jun 2014
      Technical Support Representative

    • Lynda.com

      Jun 2014 - May 2015
      Technical Support Representative

    • LinkedIn

      May 2015 - Mar 2024

      • Own the LinkedIn Marketing Solutions product; influence business decisions with limited manager oversight; Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality• Review, investigate, and resolve complex technical member cases within target SLAs; Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when necessary; Report on escalation trends, top issues, and improvement opportunities• Organize and/or participate in team discussions, inviting diverse ideas and engaging in healthy conflict when needed; Work independently to find facts and effectively communicate ideas that enhance products/services• Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible; Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality initiatives; Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues: Drive overall support readiness for new products and features Show less

      • Associate Technical Services Manager

        Mar 2022 - Mar 2024

      • Associate Technical Services Manager

        Apr 2021 - Mar 2022

      • Technical Escalations Specialist II

        Nov 2017 - Apr 2021

      • Technical Escalations Specialist II

        Jul 2016 - Nov 2017

      • Senior Technical Escalations Specialist

        Nov 2015 - Jul 2016

      • Technical Support Representative

        May 2015 - Nov 2015

    • Mick Sylvester Holdings

      Nov 2020 - now
      Partner

    • Strong Mobile Diesel

      Nov 2021 - now
      Partner

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Charlene Strong
      Technical Support Rookie of the Year lynda.com Jan 2015 Charlene joined the Technical Support team in June. She has demonstrated exceptional dedication to her team and members through hard work and willingness to help when ever possible. She has contributed new ideas, enhancements, and wholeheartedly embraces her role at lynda.com.