Jaycee Ann Denoy

Jaycee Ann Denoy

Operations Associate

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location of Jaycee Ann DenoyQuezon City, National Capital Region, Philippines

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  • Timeline

  • About me

    Hosted Buyer Specialist I

  • Education

    • Polytechnic University of the Philippines

      2012 - 2016
      Bachelor of Science in Business Administration Marketing/Marketing Management, General

      Graduated as President's Lister 2016

  • Experience

    • HSBC

      Aug 2016 - Sept 2018
      Operations Associate

      -Answering phone calls from UK customers related to their banking needs-Provide quality service to our customers -Help the company to achieve target sales goals-Provide accurate resolutions to customer’s complaints-Prioritize customer’s satisfaction.

    • Asia United Bank

      Jan 2019 - Apr 2022
      Service Auxilliary II

      -Processing client’s transactions such as deposits, withdrawals, resolving account discrepancies. -Provide client’s satisfaction on service provided. Offering products that will suit their banking needs.-Ensuring accuracy of branch’s accounting entries.-Responsible in keeping necessary documents for every client's transactions. Making sure that there will always be a back-up record every time the client needs to review transaction history.- A key player for a yearly audit.

    • RX Global

      Apr 2022 - now
      Hosted Buyer Specialist I

      - Actively support the delivery of the IBTM /WTM/ATM buyer programs- Provide professional service and support for all IBTM/ WTM/ATM buyers, striving to exceed customer expectations- Proactively seek out information about each show to be in order to able to provide accurate information to customers.- Provide proactive and reactive customer support during the full IBTM / WTM show cycle from registration to onsite experience.- Chase buyers who haven’t registered or not selected appointments preferences- Meet productivity standards and adhere to Department policy, best practice guidelines and procedures- Analyze, gather and organize data in an account managementtool or database and marries the results gathered and tasksaccomplished with industry-specific trends and demographics Show less

  • Licenses & Certifications

    • Crash Course on Python

      Google
      Aug 2025
      View certificate certificate
    • Generative AI: Introduction and Applications

      SkillUp EdTech
      Jul 2025
      View certificate certificate
    • Civil Service Comission's Professional Passer

      Mar 2018
    • AI Developer - Foundations Course Completion

      Coursera
      View certificate certificate