Jaycee Ann Denoy

Experience

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  HSBC

  Aug 2016 - Sept 2018

  Operations Associate

  -Answering phone calls from UK customers related to their banking needs-Provide quality service to our customers -Help the company to achieve target sales goals-Provide accurate resolutions to customer’s complaints-Prioritize customer’s satisfaction.

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  Asia United Bank

  Jan 2019 - Apr 2022

  Service Auxilliary II

  -Processing client’s transactions such as deposits, withdrawals, resolving account discrepancies. -Provide client’s satisfaction on service provided. Offering products that will suit their banking needs.-Ensuring accuracy of branch’s accounting entries.-Responsible in keeping necessary documents for every client's transactions. Making sure that there will always be a back-up record every time the client needs to review transaction history.- A key player for a yearly audit.

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  RX Global

  Apr 2022 - now

  Hosted Buyer Specialist I

  - Actively support the delivery of the IBTM /WTM/ATM buyer programs- Provide professional service and support for all IBTM/ WTM/ATM buyers, striving to exceed customer expectations- Proactively seek out information about each show to be in order to able to provide accurate information to customers.- Provide proactive and reactive customer support during the full IBTM / WTM show cycle from registration to onsite experience.- Chase buyers who haven’t registered or not selected appointments preferences- Meet productivity standards and adhere to Department policy, best practice guidelines and procedures- Analyze, gather and organize data in an account managementtool or database and marries the results gathered and tasksaccomplished with industry-specific trends and demographics Show less