Jyoti Bhalla, PMP, CSM

Experience

• 

  Arkaaye Softech Group Of Comapnies

  Dec 2009 - Jul 2010

  Software Developer

  Designed various websites with .NET framework

• 

  Ehorizons Inc.

  Aug 2010 - May 2011

  Software Developer

  1) Worked as a PHP software developer .2) Made webpages of various clients and organization.3) MySql connectivity4) Testing and peer reviews5) Technical documentation :- Status report,component summar.6) Project documentation:- Daily activity report, weekly,monthly, yearly status report.7) Exposure in database operations in SQL as a cursor,procedures,and queries on sql server and MS Access etc for MIS analysis as reports as two dimensional and multidimensional .8) OLAP database design. Show less

• 

  R systems International Ltd

  May 2011 - Dec 2012

  Technical Support Engineer

  1) Developing queries using SQL Server2) According to client needs copying the files from ETL to Poller location3) Sending files from one location to another and keep check on the status.4)Checking the mount point status.5) Creating daily reports like DCR and MIR.6) Shift Management.7) Scheduling of tickets in scheduler8) Planning for the customer new request9) Reports Creation a) Detail weekly queue status. b) Monthly effort evaluation report. c) Daily Work status report. d) Trend Analysis and adhoc report.10) Provide shift operation support as part of a global team thus assisting the customer and in-house system.11) Need to comply with shift handover procedures and the proper and legitimate use of global shift pass portal.12) Day to day channel support for incoming tickets by requester in chat room.13) Queue management and resolution of tickets on severity basis.14) Used RAMCO for checking tickets which is on downtime activities and assigning them to DBA's on time to execute the change. Show less

• 

  EBriks Infotech Pvt. Ltd.

  May 2016 - Sept 2017

  Project Coordinator

  Worked as Project Coordinator on web domain projects for clients from US, UK, Iceland and UAE.1)Working on PMI Process Groups; Initiating, planning, executing, controlling, and closing.2)Knowledge of current Project Management methodologies.3)Effectively communicating resource needs and project issues with management / project management and managing technical resources to deliver the project.4)Work with different geography teams to deliver projects to the customers.5)Work with various delivery team to ensure that all relevant teams within EBriks and alliance teams/sub-contractors are engaged to during implementation.6) Creating necessary documents with attention to quality and adhere to the account specific process.7) Pro-actively track, monitor and control project deliverables to agreed schedule.8) Maintaining all required documentation in a central repository (SharePoint).9) Escalating relevant issues and risks in accordance to Project issue and risk management procedure and the account specific Process.10) Managing all changes in accordance with the change management process.11) Acts as primary interface to the customer, other vendors and all EBriks and alliance personnel associated with the project. Show less

• 

  TSYS

  Oct 2017 - Sept 2020

  Assistant Project Manager

  Worked as Project Coordinator/Assistant Project Manager on Major PRIME Upgrade Projects (1500 to 2500 Man Days) and Payment Scheme (MasterCard, Visa, AMEX, JCB, etc.) Compliance Projects., Directly involved in:1. Schedule Management based on scope of work and availability of resources,2. Managing Change on the project,3. Highlighting and tracking Risk, Issues and Assumptions on the project,4. Making sure that relevant stakeholders are communicated as per relevant protocol and the feedback logged for future reference,5. Coordinating and tracking project meetings and sharing Meeting of Minutes,6. Continuously reviewing and highlighting any impediment to avoid any blocker on the project. This means tracking things like basic Team member's Visa validity up to individual requirement raised on the project.Working as Assistant Project Manager and handling small projects (size of 15-80 Man Days). Show less

• 

  Knoldus Inc

  Sept 2020 - May 2021

  Project Manager

  3TierLogic - Platform3 is a combination of UI and backend services based on Scala, Akka, Akka-HTTP, Play Framework, Knockoutjs, and Angular. Working as Scrum Master, managing scrum process, removing impediments, facilitating all scrum ceremonies (Sprint Backlog Refinement, Sprint planning, Daily-stand-up, Sprint Review, Sprint Retrospective meeting).

• 

  Accenture

  May 2021 - now

  Project Manager

  Managed deliverables and plans related to Salesforce Application Dashboards, Reports, and Plan creation.Migrated old techniques from Excel to Jira, creating workflows, Scrum/Kanban boards, and managing risks and resources through Jira and ADO.Led governance meetings and stakeholder management.