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Phillip Ramirez

Phillip Ramirez

Regional Project Manager

Followers of Phillip Ramirez369 followers
location of Phillip RamirezAndover, Kansas, United States

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  • Timeline

  • About me

    Technical Support Manager at NetApp

  • Education

    • Friends University

      1996 - 2001
      Bachelor's degree Human Resources Management/Personnel Administration

  • Experience

    • Unisys

      Aug 1986 - Jul 2001
      Regional Project Manager

    • Comfort Keepers

      Oct 2001 - Jun 2005
      Owner - General Manager

    • Aeroflex

      Jul 2005 - Feb 2008
      Customer Support Center Manager

    • Cox Communications

      Feb 2008 - Jul 2012
      Contract Labor Manager

    • NetApp

      Aug 2013 - now
      Technical Support Manager

      As a Manager of Technical Support I provide direct supervision to Technical Support Engineers and Escalation Engineers in the function. Technical Support Engineers work individually and as part of a team committed to diagnosing, reproducing, and fixing customer software and hardware issues. They troubleshoot protocols running on NetApp hardware and assist customers with problem isolation and resolution. Escalation Engineers provide engineering support, to large and strategically important customers, customer support personnel, and field support staff that are focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Show less

  • Licenses & Certifications

    • Sustainable Employee Engagement

      LinkedIn
      Apr 2024
      View certificate certificate

    • Certified Support Manager

      SCP/ SPP

  • Volunteer Experience

    • Canine Courage volunteer

      Issued by Kansas Humane Society
      Kansas Humane SocietyAssociated with Phillip Ramirez

    • Member of Advisory Board

      Issued by Early College IT Academy / Butler Community College on Nov 2014
      Early College IT Academy / Butler Community CollegeAssociated with Phillip Ramirez

    • Volunteer

      Issued by Ted Gilmore Youth Football Camp on Mar 2010
      Ted Gilmore Youth Football CampAssociated with Phillip Ramirez

    • Co-Chair - Board of Directors

      Issued by SER Corporation on Dec 2019
      SER CorporationAssociated with Phillip Ramirez