Mayowa Agoro

Mayowa Agoro

Customer Service Representative

Followers of Mayowa Agoro234 followers
location of Mayowa AgoroUnited Kingdom

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  • Timeline

  • About me

    International Development | Program Development | Strategic Planning and Execution

  • Education

    • Babcock University, Ilishan-Remo, Nigeria

      -
      Bachelor's degree International Law and Diplomacy
  • Experience

    • Guaranty Trust

      Dec 2011 - Feb 2012
      Customer Service Representative

      During my time as Customer Care Representative at GTBank, I was a contributing employee of the organization in the following ways:• Improved organizational sales by strategically selling products and services to customers..- Adequately enhanced customer loyalty and customer relations of the organization by responding to customer complaints and provided prompt solutions, including follow-up calls and emails which guarantee customer satisfaction.. Intentionally managed the bank’s relationship with customers. Show less

    • Future Leaders International College

      Mar 2012 - Feb 2013
      Executive Assistant To The General Manager

      • Subject teacher (Government and Commerce) for senior secondary school students.• Edited the school’s journal and managed the publishing process.• Conducted, supervised and graded internal and external examinations

    • Technoton Engineering

      Apr 2013 - Aug 2013
      Executive Assistant To The General Manager

      • Provided high-level confidential administrative support to the GM• Organized travel itinerary for top management, managed phone calls and organized the generalmanager’s schedule.• Screened visitors arranged meetings and wrote minutes at meetings.• Managed confidential documents and general file library.

    • Women In Management, Business & Public Service

      Feb 2014 - Nov 2020

      At the prestigious Women in Management, Business and Public Service (WIMBIZ), I served as the program officer for 6 years.I contributed to the organizational goals through the following ways;-Planning and executing developmental programs and events of the organization.-Managed the Winning Without Compromise Program (WIWIC) – a leadership and empowerment program for Nigerian undergraduates – across 15 universities with over 15,000 total cumulative undergraduates in attendance-Organized and managed the 2018 & 2019 CEO Forum – broad dialogue meeting with over 100 CEOs, Policy makers and Practitioners in Lagos.-Managed the WIMBIZ Mentoring program from 2014 – 2019, pairing mentees with high profile mentors, ensuring clear and open communication channels between both parties, managing a high- fidelity database for reporting feedback and recording success stories.-WIMBIZ Secretariat team-lead for the flagship WIMBIZ Annual Conference in Lagos; reaching over 1,500 women across the world.-Managed the WIMBIZ Monthly Roundtable event in Ibadan from 2015 till date. Show less During my time as Programs Assistant, I contributed to the organizational goals through the following ways:• Organized, scheduled and prepared documents for meetings with key stakeholders (internal committees & external donors/partners) that support WIMBIZ objectives.• Managed vendor relations and provided ad-hoc project support.• Managed the WIMBIZ associate membership database of over 500 career-driven women.• Attended strategic meetings as a scribe, wrote and disseminated meetings to relevant recipients.• Developed and managed budgets allotted to program area. Show less

      • Program Officer

        Mar 2016 - Nov 2020
      • Program Assistant

        Feb 2014 - Mar 2016
    • Mentoring Her

      Feb 2021 - Dec 2022
      Program Coordinator

      Mentoring Her is a social networking platform that virtually connects female mentors to mentees where they can develop relationships and help each other grow in areas relating to academia, career, entrepreneurial and economic empowerment. Mentoring Her is impacting social norms that promote under-representation of women & women of color; by creating a community to reshape systems of inequality through mentorship. The online mentorship platform provides:1:1 mentorship, mentor-mentee matching, peer-peer connection, relationship management, and engagement through direct messaging, voice, or video calls. The online platform also provides equitable access to job opportunities, learning resources, and a business directory. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • General Secretary - International Law & Diplomacy Student Association

      Issued by Babcock University, Ilishan-Remo, Nigeria on Jan 2009
      Babcock University, Ilishan-Remo, NigeriaAssociated with Mayowa Agoro
    • Vice-president- Examination Malpractice committee

      Issued by Babcock University, Ilishan-Remo, Nigeria on Jan 2011
      Babcock University, Ilishan-Remo, NigeriaAssociated with Mayowa Agoro
    • General Assembly Member

      Issued by ActionAid on Jan 2018
      ActionAidAssociated with Mayowa Agoro