
Eric Ferreira
Telecommunications Engineering Technician

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About me
Senior IT Operations Manager | Senior IT Manager | Senior IT Director | Senior IT Infrastructure Manager | Senior Technical Support Manager
Education

Escola Portuguesa
-Scholarship 7 GradeActivities and Societies: Design, Fisic, Quimics

Navy Base
1997 - 1999N1, N2 Maths, Electronic, CommunicationsActivities and Societies: ▪ Mathematics ▪ Engineering Science ▪ Engineering Drawing ▪ Trade Theory Honors in Maths

IMEL
2013 - 201412 Business EconomicsActivities and Societies: Instituto Médio De Economia De Angola ▪ Português, ▪ Inglês,▪ Formação de Atitudes Integradora,▪ Educação Física, Componente Científica: ▪ Matemática,▪ Direito,▪ Economia,▪ Sociologia,▪ Informática Aplicada a contabilidade e Gestao Componente Técnica, Tecnológica e Pratica: ▪ Organização e Gestao de Empresas,▪ Técnicas e Linguagens de Programação,▪ Redes Informática,▪ Arquitectura de Computadores e sistemas,▪ Tecnologias de Informação e comunicação,▪ Projecto Tecnológico Study

ITT
1996 - 199711 Grade MCSEActivities and Societies: ITT Centre SA | CapeTown A-Levels: IT ▪ A+ PC Support Technician ▪ Enterprise ▪ TCP/IP ▪ Networking Essentials ▪ Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise ▪ Implementing and Supporting Microsoft Windows NT Server 4.0 ▪ Implementing and Supporting Microsoft Windows NT Workstation 4 ▪ Internet working with Microsoft TCP/IP on Microsoft Windows NT 4.0 N/A

Progress College
1996 - 1997Standard 9 Economics, English, HistoryActivities and Societies: ▪ English ▪ Portuguese ▪ Mathematics ▪ Business Economics ▪ History ▪ Criminology Ethnology Overseas Studies ProgramEnglish literature
Experience

Digitel Angola, Luanda (Angola & Mozambique)
Jan 1995 - Dec 1998Telecommunications Engineering TechnicianRadios TelephonesPBX Technical support and repair of equipment from the company's customers (Alarms - Car / House)

NCR Angola
Jan 2000 - Dec 2002Computing ProfessionalIntranet Solutions SecurityUnified CommunicationsHardwareSoftware

Maersk Supply Service
Jan 2002 - Dec 2007IT Manager & IT CoordinatorTeamworkLeadershipCustomer Relationship IT Operations Management Analytical Intelligence IT Service Delivery IT Strategy PlanningIT AdministrationIT Strategy Planning Project Management IT Supervision Audit

Grupo Executive Angola
Dec 2007 - Dec 2009Head Of Information Technology Department for ExecutiveCenter groupTeamwork and LeadershipCustomer RelationshipIT Operations Management Analytical Intelligence IT Service DeliveryIT Strategy Planning IT Administration IT Strategy Planning Project Management IT Supervision Audit

Tanamont Angola (Luanda)
Jan 2009 - Dec 2010Head of Information Technology for Tanamont GroupCustomer Relationship IT Operations Management Analytical IntelligenceIT Service Delivery IT Strategy Planning IT Administration IT Strategy Planning Project Management

Grupo Imexco
Jun 2010 - Jun 2015Head of Information Technology For the group Imexco AngolaTeamwork and LeadershipCustomer RelationshipIT Operations Management Analytical Intelligence IT Service DeliveryIT Strategy Planning IT Administration IT Strategy Planning Project Management IT Supervision Audit

MS Projects & Solutions
Aug 2015 - Aug 2016Head Of Information TechnologyTeamwork and LeadershipCustomer RelationshipIT Operations Management Analytical Intelligence IT Service DeliveryIT Strategy Planning IT Administration IT Strategy Planning Project Management IT Supervision Audit

Pumangol & Transfuel
May 2016 - Dec 2017IT Regional Service ManagerTeamwork and Leadership Customer Relationship IT Operations Management Analytical Intelligence IT Service Delivery IT Strategy Planning IT AdministrationIT Strategy Planning Project Management IT SupervisionAudit

Mitrelli
May 2017 - May 2020IT Supervisor & IT Operations coordinatorTeamwork and Leadership Customer Relationship IT Operations Management Analytical Intelligence IT Service Delivery IT Strategy Planning IT AdministrationIT Strategy Planning Project Management IT Supervision

TechsuporteSolutions
May 2020 - Apr 2023External IT ConsultorExternal IT Consultor:Systems integration consultancyMedia and Web ConsultingExpert adviceIT Governance ConsultingNetwork monitoring consultancyTelephony solution consultingAnalytic consultantCyber security consultant

EDITEC
Jan 2021 - Nov 2021IT ManagerTeamwork and Leadership Customer Relationship IT Operations Management Analytical Intelligence IT Service Delivery IT Strategy Planning IT Administration IT Strategy Planning Project Management IT Supervision

Banco BIC Angola
Jun 2023 - nowAnalista de Suporte Técnico Sênior
Licenses & Certifications

IPBRICK - I, C, GT, KAV
EducaticJun 2008
Microsoft Operations Framework (MOF)
Optimising IT - Foster-MelliarSept 2005
Complexity Theory Basics
UDEMY E LEARNINGMay 2020
Advanced Databases and SQL Querying
UDEMY E LEARNINGMay 2020
ITIL® v3 Foundations- Fundamentals & Definitions
UDEMY E LEARNINGMay 2020
Leadership - Business
UDEMY E LEARNINGApr 2020
People Management
UDEMY E LEARNINGApr 2020
Marketing Strategy
UDEMY E LEARNINGApr 2020
Intelligence Analyst Lv I
UDEMY E LEARNINGAug 2019
Operations Management
UDEMY E LEARNINGApr 2020
Languages
- enEnglish
- poPortuguese
- spSpanish
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