David Huang

Experience

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  EVA Airways Corp.

  Jan 2006 - Mar 2008

  Ground Agent

  Served in a number of key roles for a corporate airline that included Cargo Reservation, Accounts Payable, Claims Payable, and supervised Import/Export of cargo. ▪ Communicated with clients in booking reservations over the phone and in person. ▪ In charge of approving and checking line haul trucking invoices for accounts payable. ▪ Investigated and processed any customer or vendor claims.▪ Oversaw the import and export of cargo loading and off-loading from airlines. ▪ Documented daily operations and ensured that meal plans, hotel reservations, and transportation was arranged for captains. Show less

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  Marching Technology

  Mar 2008 - Aug 2012

  Information Technology Support Technician

  Brought in to provide IT support as the Cisco Call Manager 4.2 Administrator and Cisco Unity 4.2 Voicemail System Administrator. Served as the systems and network administrator for SonicWall/Cisco switches. Monitored and optimized server performance and successfully deployed the Cisco phone systems including 7911, 7941, and 7960. ▪ Managed IT solutions for a 12-story building and offsite VPN client issues. ▪ Created VLANs on the Cisco Switch 3750 and configured ports used for data/voice on Cisco switch 2960; added, removed, and modified users in Cisco Call Manager 4.2.▪ Setup VPN routers for clients at a number of remote locations. ▪ Created hunt groups, hunt lists, and hunt pilot numbers in CM 4.2, CM 4.2 for hold music, ring time, user web access, weather, and stock configuration business requirements. ▪ Delivered timely remote support using Cisco WebEx and TeamViewer.▪ Developed Cisco Unity voicemails, setup auto attendant, and vacation messages for end users. Show less

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  IPsoft

  Feb 2013 - Jan 2020

  UC Engineer

  Leveraged a solid IT career as a skilled systems engineer and application implementation strategist in managing clients Cisco Unified Communication products including CME, CUE, UCAS, CUCM v12.x, CUC, UCCX, VCS SX80, Meeting Place, Jabber, CIPC, Agent Desktop, and Supervisor Desktop. Automated MACD requests and held weekly meetings with clients on possible improvements and current issues. ▪ Analyzed debugs, ISDN / T1 circuits and SIP trunks to effectively troubleshoot voice gateways and CUBE. ▪ Completed software upgrades on IOS routers and Cisco UC applications. ▪ Maintained business/IT continuity using monitoring tools including syslog, RTMT, SNMP, and API.▪ Supported 10,000+ remote users including call center agents. ▪ Acknowledged as Technical Lead for customers in finance services, real estate, home improvement, and healthcare industries. ▪ Gathered client business needs and designed/implemented basic workflow. ▪ Generated weekly reports delivered to management on weekly phone communications.▪ Point of contact in troubleshooting and resolving all voice/video related issues. ▪ Instrumental in maintaining disaster recovery solutions for multiple global clients. ▪ Utilized effective thought leadership strengths to deliver numerous Cisco Technical Documentation, reference guides for technicians/end users, and technical training to Tier 1 support technicians.▪ Partnered with Cisco TAC regarding major software bugs and hardware failure issues. ▪ Partnered with telecom vendors on connection issues with PRI, SIP Trunk, and POTS lines.▪ Nominated for the “Rockstar of the Month Award” for delivering outstanding customer service and satisfaction. Show less

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  Dental Hi-Tech Management

  Mar 2021 - Oct 2021

  Technical Support Specialist
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  Tarro

  Oct 2021 - Sept 2024

  Technical Support Specialist