Avadesh Gupta

Experience

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  GRT Shipmanagement Pvt Ltd

  Nov 2003 - Jul 2004

  Customer Service Representative

  • Providing Stuffing and the loading confirmation of the shipment. • Providing Transshipment details from base port to the final destination.• Providing Delivery Status of the cargo.• Maintaining Agent address & Destination charges of the Base ports.• Informing the clients about the damaged shipment received.• Handling domestic and international calls.

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  Ugl-Tilink Logistics

  Aug 2004 - Apr 2005

  Customer Service Representative

  • Updated the customers with the stuffing, loading and the delivery details of the shipment. • Cold calling to generate new business for the organization.• Coordinating with the shipping lines to negotiate rates.• Provided the rate quotes to the clients.• Reporting to the Sales Manager the daily activities undertaken.• Attending sales meetings and visiting the trade clients.• Liaising with overseas offices and internal staff.

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  Dhl Express Pvt India Limited

  Apr 2005 - Aug 2010

  Key Account Support

  • Tracking and tracing of the courier/ cargoes and updating the status to the key account clients. • Assess customers need and promote alternative products or services. • Worked in conjunction with outside sales representatives to provide pre-and/or post-sales support. • Provided the customer with the daily status report and monthly MIS report of the shipment to the GMNC client.• Delegation of workloads and contingencies appropriately within the team.• Managed call flow of the front line desk and ensure that the agents are logged in as per their schedule. Show less

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  DHL Asia Pacific Shared Services

  Jan 2009 - Nov 2009

  Global Key Account Support

  • Provided the customer with the daily status report and monthly MIS report of the shipment to the GMNC client.• Followed up with the clearance team for the clearance and operations team for the priority delivery of the shipment.• Arranged local and global pickups in coordination with the operations team.• Managed the team as officer in charge in absence of the immediate supervisor.• Delegation of workloads and contingencies appropriately within the team.• Conducted team briefs and presentations within the team. • Managed call flow of the front line desk and ensure that the agents are logged in as per their schedule. Show less

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  Cochlear Ltd.

  Aug 2010 - Jul 2011

  Customer Support - South Asia (Australian MNC)

  • Managed order processing, invoicing, accounts receivables and procurement of the shipments from Sydney to Mumbai.• Managed a team of 4 logistics and warehouse team members for order processing on Oracle application and dispatch.• Coordinated with the Transport / Courier Company for timely delivery of the goods.• Highlighted the burning issues to the management and took the required action to get them resolved.• Updating the mandatory details of patient and surgery date in Cochlear database and kept a track of returned goods. • Reconciliation of the account receivables and closing by end of the month.• Liaise with the sales team to get the monthly sales forecast.• Provided monthly MIS report to the managers. Show less

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  Sutherland Global Services

  Oct 2011 - May 2012

  Senior Technical Consultant (US Telecom - AT&T)

  • Assisting the customers on phone on technical issues in Windows XP, Vista & 7 Operating System, Software / Application Installation and Internet connectivity.• Providing remote assistance for Installation and Configuration of Anti Virus on the customer’s computer.• Assisting the customer in email and internet password reset.• Assisting the customers in configuring the modem and routers for wired and wireless connections.• Up-selling services to the clients and thereby enhancing support to the customer and profit for the organization.• Raising tickets for Tier 2 and Offshore technicians to solve customer’s issue. Show less

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  Tata Consultancy Services

  Jun 2012 - May 2016

  Senior Process Associate ( Australian Telecom)

  • Have functional knowledge of Order to Activation process on Siebel Application system.• Handled desk such as Bundle Order Entry, Error Provisioning, Out bound and Inbound to process various bundle orders in Siebel along with home phone and internet services and Mobile broadband services. • Rectifying the errors while processing the orders and assigning the same to the right queue for faster resolution.• Maintained an hourly productivity report of the team with graphical representation reflecting their hourly production and also initiated a tracker on excel minimizing the time involved in documentation leading to increase in production.• Coordinate within the internal department to modify/completed the task within the commitment date. Show less

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  DHL eCommerce Solutions

  Jan 2018 - Dec 2021

  Ecommerce Customer Service Representative

  • Assist customer selling through Amazon and Ebay.com • Tracking the status of the shipment moved via DHL Network and update the customers.• Assist the customer in getting their account activated for online sales via DHL Ecommerce tool.• Coordinate within the Sales and the On-boarding team to accomplish the assigned task.• Register daily DHL Ecommerce shipments pickup for stipulated customers on CSV application.• Maintaining Daily Sales report.

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  Ezebay

  Jan 2022 - now

  * Checking the leads from the registered platform and communicate with the customers converting them into Sale.* Processing orders of the shipments booked by the customers online and on phone. * Invoicing and follow up for the payments from the debtors,* Pick, Pack and shipping of the products to the assigned logistics partners.* Coordinating with the logistics partner for the shipments delivery for delayed shipments.* Listing and amending of the products on Ezebay and other online sales platform. ( Meesho, Amazon, etc)* Working on Wix, a project to develop Ezebay International Online sales portal.* Digital marketing of Ezebay for global awareness.* Running Campaign / Ads on Social Media Platform like Facebook, Google and Instagram for promotions.* Periodical checking of Google Analytics to understand customer behavior on site, their demography and Sales.* Collaboration with new vendors and manufacturers in launching new in demand products onboard. Show less

  • Managing Director

    Jan 2022 - now

  • Ecommerce Marketing Manager

    Jan 2022 - Jan 2023