Daniel Mirfani (MSc Change Management, CIPD, IIBA)

Experience

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  Citex Company

  Sept 1997 - Feb 2003

  Sales engineer

  • Captured the majority of Iran's form readers market and grounded the first Iran`s national census • Aiding the team where possible to close business by adding value to proposals and quotes• Ensuring consistent stable customer growth, driving numbers and high levels of customer service• Mentoring/coaching new/existing team members and analysing activities against specific KPI’s• Providing 100% customer service at all times to increase profits and customer retention

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  Fojhun Exsom

  Mar 2003 - Jul 2009

  Sales and marketing manager

  o Improving the level of customer serviceo Creating anew plan for change management within the branch`s structureo Establishing an 8-year selling plan in all Caspian Sea countries league (CSC)o Reaching the sales target in more than 97%of the months; o Making an stable benefit in the Iranian market in 4 monthso Conducting Scanning project in several countries and introducing a remote managing system.o Made a 2-year plan for developing the market in Irano Increase the gross profit by 24% in two years Show less

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  University of Oxford

  Jul 2010 - Sept 2013

  SCR assistant and Sales representative (Work & study)

  • Providing support for college fellows to meet their demands• Ensuring fellows communal area is always in its best shape• Providing support for JSR and Students hall when needed• Dealing with clients, building rapport, introducing products, gaining interest and negotiating prices• Consistently met targets and converted new prospects to customers regularly and consistently• Articulating intelligent questioning to uncover deep rooted objections, extract them, then overcome• Influencing customers by using sales skills with alternative closes and then getting buying commitment• Establishing customer needs, identifying specific requirements then tailoring a solution Show less

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  Sainsbury's

  Oct 2013 - Mar 2020

  Accepts, prioritizes, and categorizes change requests Assess the impact of colleague communication and makes improvement as needed Support business leaders to ensure successful implementation of the change programs Hold management team into account on the quality, pace and success of the implementation Translate theoretical approaches into practical steps in order to drive change successfully Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings Ensures that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants Has the ability to review all planned changes Obtains authorization for submitted change requests from the Change Authority Ensures post review of exception changes to evaluate if the change addressed a real or a perceived exception condition Utilizes the Change Management reporting system to monitor and track changes Negotiates end-user down time for change implementation Creates consolidated change schedule and resolves any scheduling conflicts Identifies change requests that have not been acted upon in a timely manner and takes appropriate action Ensures that changes are communicated in a timely and adequate manner Create and distribute Change Management reports Reviews all implemented changes to ensure that they have been carried out Closes change requests Carries out the Process Manager responsibilities for the Change Management process Show less • Welcome new starters to the business and make sure they are set up to succeed in their department/store, having completed an induction and necessary safe and legal training • Work with Management teams to ensure all legal and compliance training is completed on time and to required standard• Use data from internal systems to identify, prioritize, book and deliver appropriate learning solutions• Review current business performance, making links to L&D and recommending interventions linked to driving individual/team/store performance in partnership with line managers• Use the Training Budget and training hours to plan and prioritize training• In convenience locations work with the management team to plan and prioritize resource for training• Create a 12 month training plan in collaboration with the store or area management team, using information from store/ department training plan, business initiatives, store/regional/area requirements and update this as necessary• Work collaboratively to coordinate training requirements at store, area and regional level – for example ‘You Can Be’ programmes • Build line manager capability in the delivery of behavioral and technical training through observation and coaching• Deliver consistently inspiring L&D solutions – technical and behavioural, making sure learning is delivered in an engaging and customer focused manner• Adapt learning solutions to the individual taking into account the diversity of our workforce• Quality assure the training delivered by line managers both in workshops and on a 1 to 1 basis, through observation and colleague feedback, to make sure it is effective and supports colleagues to be the best they can be • Support line managers in effective monitoring and tracking of learning and development• Organizing workshops and influencing key stakeholders to deliver training•Leading change management projects by identifying gaps proactively and introduce initiative to close them Show less

  • HR Change Manager

    Sept 2013 - Mar 2020

  • HR learning and development manager

    Oct 2013 - Feb 2018
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  Microsoft

  Mar 2020 - Mar 2021

  Business Development Manager

  • Integrating with Sales and Delivery rhythms, using an understanding of the Area business to deliver value add insights. • Forecasting Premier Service operational support demand for the Area and planning delivery capacity to meet the need.• Influencing existing delivery as well as future delivery plans through Area insights and needs.• Being a key change leader as we, together with the Areas identify, develop and land new services.• Define partnership strategies for industry segments and determine the list of partners that would add value to users.• Envision and spec key user scenarios for how an app or service would work and interact with MS Teams.• Manage the partner relationship end to end from conception to launch, ensuring success for the partner at each stage of the funnel.• Define adoption strategies and work with partners and customers to drive the adoption of Teams platform.• Provide feedback and influence platform and extensibility teams how to best evolve the platform for our partners.• Plan and lead requirements, project, and relevant competitive reviews with team and executive leadership.• Drive execution and demonstrate end-to-end ownership of complex, cross-group and cross-discipline projects to successful completion.• Support business leaders to ensure successful implementation of the change programs• Hold management team into account on the quality, pace and success of the implementation Translate theoretical approaches into practical steps in order to drive change successfullyChairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings • Utilizes the Change Management reporting system to monitor and track changesNegotiates end-user down time for change implementationSupporting organizations to become digital savvy and offer solution to improve efficiency, collaboration and data security within the organization and support the implementation Show less

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  International Innovation Services (IIS)

  Mar 2021 - now

  Managing Director

  • Interdepartmental and 3rd paty intellectual property management and interlink (Software, hardware and design) , stakeholder management and represnetation.• Take charge of the day to day organisation and coordination of all operational activities required in pursuit of policy and operational objectives determined by the Boards• Monitor and control all expenditure incurred by Directors on behalf of the company• Assume a leadership role in the finalisation and presentation of company accounts to the Board and to external stakeholder including HM Customs and Revenue• In consultation with the Chairman and Company Secretary, determine the Board’s agenda for meetings and expedite all decisions made by the Board • Assume a leadership role in designated projects assigned by the Board, providing reports on progress • Assume direct control expenditure on personally assigned projects, so as to ensure that budget guidelines are not exceeded • Contribute to the work of the company’s remuneration committee• Undertake any other duties and responsibilities that fall within the spirit and scope of this remit that has the endorsement of the Board.• Ensure all revenue targets are met while identifying the areas of opportunity for growth Show less