Susannah Colvin

Experience

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  Colliers-International

  May 2007 - Oct 2009

  Graduate Surveyor

  • Responsible for the day-to-day administration and asset management of 25 commercial properties across five portfolios owned by prestigious investment organisations.• Overseeing accounts procedures (rent and service charge collection), ensuring that we acted within the guidelines set out by The Royal Institute of Chartered Surveyors (RICS).• Direct line manager of a team of Facilities Managers. • In regular contact with Fund Managers and accountable for reporting directly to them on a day-to-day andquarterly basis. Clients included Aviva Investments, Kenmore, Nationwide. • Trained in using IT management accountancy programs. • Awarded with a cash prize for successful inter-departmental cross selling through effective use of our in houseBuilding Surveyors demonstrating effective team work. • Enthusiastic and committed member of the office team, responsible for organising a range of out of work activitiesand sports teams such as Softball and Petanque. Show less

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  Esprit Holidays

  Nov 2010 - May 2011

  Resort Chalet Manager

  • Direct line manager to 35 members of staff, dealing with associated HR issues such as disciplinaries, appraisals and staff illness/motivation. Undertook the full training of all chalet staff, which was ongoing throughout the season.• Comfortably dealt with a range of challenging guest situations. • Successfully ensured company standards were met within a specified budget.• Responsible for the successful operation of 16 chalets across three brands (Ski Total, Esprit and Inghams) in one of Esprits largest, most successful resorts. Show less

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  Oman Sail LLC

  Jun 2011 - Jul 2011

  Logistics Manager

  Managed logistics and movement of Oman Sail crew and team between racing destinations during the Tour de France a la Voile 2011.

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  Powderwhite Ltd

  Sept 2011 - Jun 2014

  Overseas Operations Manager

  Responsible for;• The successful operation and product delivery of 50 catered chalets • Recruitment of all resort staff and ongoing HR• Training and development of all seasonal staff• Employment brand image • Close management of property contracts. • Property Management including Health and Safety• Controlled spending of 6 Resorts within tight seasonal budgets. • Ongoing review and improvement of operational systems and development of new supportive infrastructure. Show less

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  Natural Retreats

  Oct 2014 - Apr 2015

  National Operations Manager

  • Maternity Contract - Acting Operations Manager of high-end holiday accommodation portfolio to cover maternity. (Contract end April 2015)• Responsibility over continued brand integrity across new and old self catered accommodation sites. • Ensuring exceptional product delivery in the form of self catered holidays. • Management and development of new product arms.• On site presence, managing and supporting frontline staff.

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  Bridge View Medical

  Dec 2015 - Apr 2018

  Operations Manager

  - Ensuring the successful delivery of primary care services to a patient population of over 8,000 in South Bristol. - Overseeing the successful operation of busy GP Surgery as part of the Bedminster Medical Group- Line Manager to all administrative, secretarial and reception staff.- Actively involved in the merger process of the 4 BMG surgeries and manager of associated change.

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  Foreign, Commonwealth and Development Office

  Dec 2018 - now

  • Regional Operations Manager (Europe, Africa, Americas)

    Jan 2023 - now

  • Team Manager

    Dec 2018 - now