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Sandeep Giri

Sandeep Giri

Customer Service Team Lead

Followers of Sandeep Giri2000 followers
location of Sandeep GiriVadodara, Gujarat, India

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  • Timeline

  • About me

    Agile, Microsoft Excel, RCA, SQL, Analytics.

  • Education

    • Gujarat Technological University, Ahmedbabd

      2014 - 2018
      B.E. Mechanical Engineering

  • Experience

    • Karvy Digikonnect

      Mar 2016 - Nov 2019
      Customer Service Team Lead

      Karvy made me to learn everyday with new challenges in the fast paced contact centre delivering all KPIs, operational drives, Toolimprovements, Agile methodology, Quality Focus, Providing exceptional customer experience, Attrition and continuous improvement also experienced working with internal and external stakeholders.

    • Jyoti Ltd.

      Dec 2019 - Nov 2020
      Graduate Engineering Trainee

    • Etech Global Services

      Dec 2020 - Mar 2022
      Quality Analyst

    • Amazon

      Apr 2022 - Dec 2023
      Quality Specialist

      A Specialist working in Amazon Maps and Making in LMAQ ensuring Quality and reliability maps for our Delivery Associates.

    • Exxat

      Jul 2024 - now
      Product Analyst

  • Licenses & Certifications

    • Python Language

      Coursera
      Sept 2021
      View certificate certificate

    • Agile, Virtual Experience Program

      Cognizant
      Nov 2021