Jerry Klin

Experience

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  Digital Risk

  Mar 2009 - Mar 2011

  Supervisor

  As a Supervisor, I confirmed that all parties to the transaction had valid licenses at the time of loan closing. I provided customer service and answered general questions regarding policy and procedures. In addition, I supervised a team, provided training, reviewed time cards, and conducted monthly reviews with employees.

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  Greentree Mortgage Services

  Apr 2011 - Dec 2014

  Associate Review Analyst

  As an Associate Review Analyst, I researched and analyzed past loan history and identified any necessary adjustment. In addition, I processed all loan deferral requests and ensured that all requested loan modifications were completed in a timely manner. I was able to quickly and effectively solve customer challenges.

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  Hennepin County

  Dec 2014 - Jan 2018

  Real Estate & Tax Specialist

  As a Real Estate and Tax Specialist, I reviewed, processed, recorded, and maintained real property and tax records. I demonstrated expert customer service skills and knowledge of complex property tax or real property records processes and policies.

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  Carousel Motor Group

  Nov 2017 - Jul 2021

  Porsche Brand Ambassador

  -Delivered an exceptional customer experience throughout the car buying process; built strong rapport with customers and team members-Communicated with customers in a clear, entgaging, and transparent manner; asked questions and listened carefully to determine customer needs-Used various tools and computer programs to support the sales process-Conducted research as needed to keep abreast of technological changes

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  Independent School District 196

  Aug 2021 - Jun 2023

  Technology Support Specialist

  -Provides expert level support of all computers, network equipment, audio/video equipment, and servers remotely and on-site-Troubleshoots and resolves computer hardware and software problems-Installs new hardware, software, and upgrades on MAC and PC computers-Leads building technology projects and initiatives as needed-Maintains a strong working relationship with staff and supervisors

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  Lakeville Area Public Schools ISD 194

  Jun 2023 - Mar 2024

  Information Technology Specialist

  Provided expert level support for computers, network equipment, audio/video equipment, serversTroubleshooted and resolved computer hardware and software problemsInstalled new hardware, software, and upgrades on MAC and PC computersLed building technology projects and initiatives as neededMaintained a strong working relationship with staff and supervisors

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  Luther Automotive Group

  Mar 2024 - now

  Sales Representative

  Delivers an exceptional customer experience throughout the car buying process; builds strong rapport with customers and team membersCommunicates with customers in a clear, engaging, and transparent manner; asks questions and listens carefully to determine customer needsUses various tools and computer programs to support the sales processConducts research as needed to keep abreast of technological changes