Talk to sales Try for Free
Poornima Shenoy

Poornima Shenoy

Desktop support engineer

Followers of Poornima Shenoy48 followers
location of Poornima ShenoyKerala, India

Connect with Poornima Shenoy to Send Message

Connect

Connect with Poornima Shenoy to Send Message

Connect

  • Timeline

  • About me

    Project Lead @ RM India

  • Education

    • Koenig Solutions Ltd

      -
      Windows 7

    • Collage of applied Sciences,Maveilkkara

      2008 - 2011
      Bachelor’s Degree Electronics First Class

    • Sree Vitoba HSS

      2006 - 2008
      Higher Secondary Computer Science First Class

  • Experience

    • Infosys

      Dec 2011 - May 2014
      Desktop support engineer

      • Ensured functionality of desktop systems throughout departments by regular checks and maintenance• Troubleshooting Microsoft Office 2007/2010/2013 client related issues• Installed and configured windows server 2008 R2• Resolving the issues over the phone and by mail• Visit to customer place to help with installation and troubleshooting• Added, maintained and removed objects within Active Directory• Assisted company personnel with desktop operation both hardware and software related issue• Maintaining the asset details• Installed and configured AD, DHCP and DNS• Installation of all kind of Software• Connecting & Configuring PCs for use on LAN• Installation, Maintenance and Troubleshooting of Windows XP, Windows7 & windows 8• Provide remote support to different locations• Supported for Checkpoint software installation on Laptop Show less

    • ITQAN, UAE, Ministry of Education - UAE

      Sept 2016 - Feb 2022
      IT Support Specialist

    • RM India

      Mar 2022 - now
      Project Lead

  • Licenses & Certifications

    • Professional diploma in software engineering

      Faith Info Tech, Techno Park, Trivandrum, Kerala, India

    • VMware Certified Associate Data Center Virtualization

      VMware