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Angelea Camarillo

Angelea Camarillo

Sales Associate

location of Angelea CamarilloCable ONE

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  • Timeline

  • About me

    Supervisor - infrastructure Operations

  • Education

    • Coleman University

      2013 - 2013
      Dual Bachelors degree in Computer Netowrking and Network Security Information Technology

      Graduate with a dual bachelors: B.S. in Computer Networking and B.S. in Network Security

    • Coleman University

      2011 - 2012
      Associate of Science Computer Networks

    • Samuel F.B. Morse High School

      2007 - 2009
      High School Diploma

      Activities and Societies: Choir

  • Experience

    • The Mailbox Store

      Jan 2009 - Jan 2011
      Sales Associate

      Cash handlingCustomer ServiceCommunication skillsPromote salesOffice skills: Mail sorting, assisted customers for copies, faxing, computer rental

    • Jesus Is Lord Church

      Jan 2010 - Jan 2012
      Worship Arts Ministry Leader

      Supervised 27 membersProvided training and workshops, organized eventsCreated monthly and quarterly schedules and created budget plans for spending with excessive use of Excel.

    • God’s New Wineskin Church

      Jan 2012 - Jun 2015
      Volunteer

      Member of the worship team

    • EcoATM Gazelle

      Jul 2014 - Mar 2017

      Responsible for maintaining and troubleshooting over 3,000 ecoATM nationwide.Assisted Tier I agents with restoring kiosks into normal operation.Train and mentor Tier I agents with troubleshooting kiosk technology and preventative maintenance.Occasionally receive phone calls regarding claims that tie into law enforcement and customer issues relating to the kiosk. Diagnose automated self-serve machine system that use advanced electronics and artificial intelligence to evaluate and buy-back cellphones.Maintain frequent training on how to use web based software to “debug” kiosk operations. Periodically service kiosks using both GoToMyPC and currently replaced with Kaseya software to remotely access kiosk computer systems in order to troubleshoot and update kiosk software, ensuring nearly 100% uptime,Escalate unresolved cases, providing detailed description regarding error and issues that are a pending resolution using SalesForce CRM software.Ensure issues are resolved in an accurate and detail-oriented manner; remain persistent and follow-up on issues to see a resolution through.Keep track and status of each kiosk using Dashboard software. Send packages via Axeda software packages (updates, installations, reboot software). Show less

      • Tier II Technical Support Agent

        Jun 2015 - Mar 2017

      • Tier 1 Technical Support

        Jul 2014 - Jun 2015

    • Sparklight

      Sept 2019 - now
      Desktop Support Specialist I

      Actively track, monitor, and route incidents, requests and user questions using Remedy tracking.Provide front line incident response, transactional issues and request fulfillment for Information Technology in order to support internal users.Work with other departments, teams and vendors to research and resolve first – tier issues.Use computer-based software tools to gather information troubleshoot issues and apply changes to resolve issues.Active Directory experience.

    • Cable ONE

      Aug 2022 - now

      • Supervisor - Infrastructure Operations

        Aug 2022 - now

      • Supervisor - SOX Access Requests & Desktop Support

        Aug 2022 - now

  • Licenses & Certifications

    • Effectively Leading Digital Transformation

      LinkedIn
      Mar 2023
      View certificate certificate

    • Lean IT Foundation

      Pink Elephant
      Aug 2020

  • Volunteer Experience

    • Band Director

      Issued by God's New Wineskin Church on Oct 2012
      God's New Wineskin ChurchAssociated with Angelea Camarillo