Cesar Contreras

Experience

• 

  Bern Hotels & Resorts Panama

  Sept 2016 - Jun 2017

  Sales Service Executive

  -Prepare reports by collecting, analyzing, and summarizing information.-Maintain contact with clients by providing support, information, and guidance; researching and recommending new opportunities.-Sells products by establishing contact and developing relationships with prospects; recommending solutions.-Maintains quality service by establishing and enforcing organization standards.

• 

  NTT DATA

  Jun 2017 - Dec 2019

  IT Support Specialist

  -Provide first-level technical support to users via phone, email and chat, addressing hardware, software, and network issues.-Maintain accurate records of issues, resolutions, and user requests in a ticketing system or knowledge base.-Diagnose and resolve technical issues related to desktops, laptops, printers, peripherals, and mobile devices.-Install, configure, and update software applications and operating systems as required.-Ensure adherence to IT security protocols, including password management, data protection, and access control. Show less

• 

  Control Risks

  Dec 2019 - now

  Information Technology Support Analyst

  -Fulfill the complete setup of new joiners, movers and leavers across the enterprise.-Support the creation and management of various user accounts such as Windows domain, email, Teams, D365 CRM and D365 FO. To ensure that the appropriate levels of security are maintained while enabling users to complete their work effectively.-Update and manage user permissions through Active Directory and Azure.-Develop and maintain detailed documentation of the processes (SOP).-Provide training and guidance to users on IT systems and tools, enhancing their ability to use technology effectively. Show less