
Timeline
About me
Luxury Hospitality Professional
Education

Miami dade college
-Business administration and management, general
Experience

Menendez management corp.
Apr 2007 - Oct 2014Food & beverage operations managerEngaged in handling the overall management of the food and beverage operations to ensure that all the functions are carried out smoothly and effectively. Recruiting and training of new and current employees to carry out World Class Customer Satisfaction. Ensuring customer satisfaction, focus on guest's needs and requirements by ensuring that they are being fulfilled. Adhering to any customer concerns or complains and finding a solution. Responsible for new menu items, presentation and overall operations of the restaurant. Show less

Best buy
Oct 2014 - Jun 2018Department managerDeveloping and Coaching employees to their maximum capacity to achieve sales and target goals.Creates / Executes Monthly Business Guides. Use innovative training tools to stay current, confident and complete. Drive profitable growth and achieve individual and department goals. Executes weekly team meetings and training. Schedule employee hours, PTO and oversee payroll. Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted. Inspire customers by showing them what’s possible with technology. Provide personalized service and exceptional expertise for customers. Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. Show less

Resorts world bimini
Jul 2019 - Aug 2021Marketing operations• Crating, curating, and managing content across various social media platforms.• Ensured accuracy and timeliness of advertising initiatives and provided reports for theExecutive Team.• Managed relationships with vendors and monitored marketing activity costs.• Coordinated various ad campaigns, events, and marketing activities.• Oversaw the company's Social Media strategy to increase brand awareness and managedigital content across multiple platforms.• Building and enhancing the company’s online presence engaging with target audience,and driving brand awareness across guest engagement. . Responsible for creating and managing the online/offline voice of the company to build brand awareness within the digital marketing community. Show less

Spanish peaks mountain club
Sept 2021 - Oct 2023People and learning manager• Associate Housing Department development for both Montage Big Sky & Spanish Peaks Mountain Club.• Led the Employee Housing & Transportation Department overseeing logistics, budgets, policy, rules & regulations.• Collaborated with the Hotel’s Executive team to enhance the employee experience programs.• Oversaw employee social engagement & impact efforts in the local community, including DEIB initiatives and corporate social responsibility & events.• Building and maintaining relationships with community partners, nonprofits, and stakeholders to identify opportunities for collaboration and support.• Lead and develops strategies for promoting social responsibility and community engagement within our organization.• Assisted with Learning & Development including the onboarding of new hires, and labor relations.• Managed daily tasks supporting the People Department (HR). • Assisted in the recruitment and placement process. Show less

Montage hotels & resorts
Oct 2021 - Oct 2023• Led employee housing and transportation departments, overseeing logistics, budgets, and policy / department development for both Montage Big Sky & Spanish Peaks Mountain Club.• Building and maintaining relationships with community partners, nonprofits, and stakeholders to identify opportunities for collaboration and support.• Lead and develops strategies for promoting social responsibility and community engagement within our organization.• Collaborated with the Executive team to enhance the employee experience.• Led Employee social engagement efforts, including DEIB initiatives and corporate social responsibility & events. Show less • Oversaw the employee housing operations, including overseeing lease agreements and tenant selection.• Developed and implemented a comprehensive housing plan to ensure compliance with legal requirements and afordable workforce housing. • Acted as a liaison with local entities and maintained positive community relationships.• Managed the day-to-day People Oreations.• Managed staff development, training, and labor relations.• administer I9 and background checks.• Assisit in overseeing on-boarding and orientation of new employees.• Prepared reports and composed correspondence related to work. Show less Responsible for managing daily tasks that support the overall operations of the People Department (HR). Administers various associate benefits programs including group medical/vision, dental, life and supplemental insurances. Conducts new employee orientations and staff trainings as needed. Coordinate with all-department heads in organizing the associate onboarding process. Planning and administering Associate programs and events. Assisting with the recruitment process, and assisting in the overall management of the Associate Housing Program. Show less
Director of Associate Life, Social Impact & Engagement
Sept 2022 - Oct 2023People & Housing Manager
Jan 2022 - Sept 2022People & Learning Coordinator
Oct 2021 - Jan 2022

The sea pines resort
Jan 2024 - nowInternational programs and housing managerLead efforts in international programming, international talent acquisition, as well as overseeing the employee housing solutions. International Recruitment and Onboarding:Lead the International recruiting process, encompassing visa applications, relocation logistics, and the development of comprehensive training plans.Assist in facilitating a seamless onboarding experience for international hires, ensuring a smooth transition into the organization and country.Employee Housing Management:Oversee all aspects of employee housing, from lease agreements to facility maintenance.Collaborate with housing providers to secure suitable accommodations for international employees.Ensure the well-being and satisfaction of employees in their housing arrangements.Cultural Integration and Employee Support:Facilitate cultural integration programs and provide ongoing support to ensure a positive and inclusive environment for all international employees. Act as main point of contact. Compliance and Documentation:Stay abreast of international employment laws and regulations, ensuring compliance in the hiring and housing processes.Maintain accurate records and documentation related to international hires and housing arrangements.Collaboration and Communication:Collaborate with HR, legal, and other relevant departments to ensure a cohesive approach to international recruitment and housing.Communicate effectively with employees, addressing inquiries and fostering a sense of community. Show less
Licenses & Certifications

Masters of values & practices
Montage international- View certificate

Be the manager people won't leave
LinkedinJul 2023 - View certificate

Delivering employee feedback
LinkedinJul 2023 - View certificate

Becoming a great conversationalist
LinkedinJul 2023 - View certificate

Developing your emotional intelligence (2017)
LinkedinJul 2023 - View certificate

Demonstrating accountability as a leader
LinkedinJul 2023 
Advanced social media strategy training and certification
HubspotApr 2020- View certificate

Listening to customers
LinkedinJul 2023
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