Experience

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  Us army

  Jan 1989 - Nov 1991

  Interrogator/linguist

  Debriefed Romanian nationals concerning items of U.S. national interest and disseminated reports to various U.S. government agencies.

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  Windstream communications

  Feb 1997 - Feb 2015

  Managed daily operations of two large telecommunications networks in Eastern Iowa. Responsible for 13 technicians and over 300 network sites. Accountable for overtime, budget, facilities and equipment maintenance, team performance, vehicles, test equipment, and training.• Manage the Iowa Communications Network (ICN) and the Windstream Competitive Local Exchange Carrier Network.• Oversaw three switch sites with duties ranging from environmental needs, space and power,troubleshooting and installation of all equipment and circuits, and cable management. Show less

  • Switch and Field Operations Manager

    Oct 2007 - Feb 2015

  • Field Operations Technician

    Feb 1997 - Oct 2007
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  Iwireless

  Feb 2015 - Jan 2018

  Network services manager

  Responsible for managing NOC Technicians and the operation and installation of network infrastructure. Manage and plan for efficient operation and maintenance of the iWireless network including landline facilities, Microwave, Data Equipment and RF Equipment throughout the network.

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  T-mobile

  Jan 2018 - Jun 2021

  Switch operations manager

  Managed the T-Mobile cellular network for the Iowa and Nebraska markets. This included a high focus on network availability, KPI’s of focus, network alarms, transport alarms, facility alarms, and leadership of staff, which included task assignments, scheduling, performance and compensation reviews. Other responsibilities include installation, maintenance, and upgrades of equipment, outage resolution, customer tickets, training, and vendor relations.• Led the Iowa/Nebraska market to the #1 spot in Network KPI’s for Availability for all 48 T-Mobile markets Show less

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  Sharon telephone company

  Jun 2021 - now

  Director of technology & operations

  Lead the operations of a Fiber-to-the-Home Internet service provider. Accountable for the core network, fiber installation, operational budget, fleet, facilities and maintenance, team performance, training and OSHA.• Oversee network growth of FTTH customers from 800 to 1700.• Increased team focus on customer troubles resulting in OOS MTTR in under 60 minutes.• Implemented network operational systems to increase focus on key performance indicators• Developed the company’s OSHA program Show less