Experience

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  Micro center

  Aug 2009 - Feb 2012

  Customer service lead

  -Handled high level customer concerns to make management decisions that would benefit the customer, company and employees-Trained new employees on front end procedures-Managed and inventoried the front end impulse aisle to make weekly reports to corporate office.-Supervised multiple employees in daily tasks and procedures to deliver quality care to our customers-Counted daily cash revenue of entire store to create deposits and inspected for any discrepancies with cashiers' cash tills Show less

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  San jose state university

  Aug 2011 - May 2012

  Peer health educator

  -Nationally certified by BACCHUS Network as a Peer Health Educator and trained in a variety of health specialties (e.g., violence prevention, chronic disease and body image).-Successfully presented in health related workshops to multicultural student audience at SJSU.-Actively participated in various programs such as Take Back the Night, Clothesline Project, and RAINN Day by engaging students in activities and empowering them with their voice.-Coordinated with a team to organize health events and plan for workshops and presentations.-Collaborated and participated with multiple organizations to engage diverse community and provide awareness and maintain good relationships.-Successfully presented health related workshops to multicultural audience and reported on the outcome to health promotion coordinator.-Participated in providing and promoting Wellness and Health Center services and gathered data documenting number of services provided for evaluation.-Continuous evaluations of various health presentations and programs through report writing of improvements and suggestions to Health Promotion Coordinator and Director.-Collected data during health programs to report back to coordinator and evaluate health program. Show less

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  Santa clara family health plan

  Feb 2012 - May 2012

  Intern

  - Administratively supported Provider services department by managing and maintaining the contracted files via an electronic contracts inventory tool.- Ensured contract compliance with required documentation and service delivery and reportedfindings to contracts manager.- Verified provider license and credential status was active using state website due to health care regulatory requirements.- Scanned numerous amount of documents in preparation of shifting to electronic records in health care organization.- Filtered through multiple contracted providers to update share drive and input any data missing from network.- Created multiple packets for provider services to communicate effectively about their services and contracts with contracted health professionals.- Reviewed and evaluated Memorandum of Understandings between Santa Clara Family HealthPlan and their contracted providers.- Analyzed contracts the health care organizations have with other agencies to write a report and convey my findings to contracts manager. Show less

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  Health career connection

  Jun 2012 - Sept 2012

  Intern for santa clara county mental health department
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  Santa clara valley medical center

  Jun 2012 - Oct 2013

  • Assisted the Behavioral Health Division Director with policy research and procedure writing for changes in organizational structure and program components.• Analyzed and reported statistical data from multiple contracted agencies for presentation and evaluation.• Analytically and administratively support the Utilization Review Department by gathering and assembling a variety of patient health records, treatment of authorizations, and routine charts for utilization reviewers.• Developed new forms and wrote new policies for new implementation of procedures that enhances the services provided by the physicians.• Collaborate with contracted providers to identify administrative issues, errors and concerns, and communicated with multiple levels of health care professionals to convey information. Show less

  • Associate Management Analyst

    Oct 2012 - Oct 2013

  • Health Career Connections Intern

    Jun 2012 - Sept 2012
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  Community health partnership

  Oct 2013 - Nov 2020

  • Financial and programmatic representative related to managed care and county contracts• Established effective relations with managed care plans and interdisciplinary teams• Advocated on behalf of health coverage public policy positions• Track and analyze legislation and regulations that could impact community health centers and provide timely analysis and information to internal and external stakeholders• Facilitate meetings between federal, state, and local policymakers with leadership and/or Board Members Show less • Lead, designed, and facilitated a human-centered approach learning collaborative with multiple member health centers to improve their initial health assessment process with their managed care population. • Managed, tracked, and evaluated project deliverables that were met on multiple health care programs. • Developed, planned, and packaged grant proposals (narrative, budget, scopes of work, etc.) and grant reports for a variety of health care programs. • Conducted a needs assessment and developed a training curriculum for the community resource center to address social determinants of health issues. • Trained various community health center staff on medication-assisted treatment (MAT) across multiple community health center sites. • Researched best practices models, collected county and clinic-level data, and convened local medical managed care health plan with community health centers for the safe opioid prescribing project.• Planned, developed, and implemented patient engagement project and delivered patient-centered communication training to over 300 community health center staff across seven clinic sites. Show less

  • Operations Manager

    Oct 2019 - Nov 2020

  • Project Manager

    Aug 2019 - Oct 2019

  • Program Coordinator II

    Jan 2017 - Jul 2019

  • Executive Assistant To Chief Executive Officer

    Jun 2016 - Dec 2016

  • Quality Improvement Program Coordinator

    Oct 2013 - Jun 2016
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  Public health institute

  Nov 2020 - Jun 2022

  Program manager

  - Managed and supported the planning, development, and implementation of the Together Toward Health statewide initiative to stop the spread of COVID-19 and strengthen health and resilience in California's most impacted communities.- Managed and supervised the regional project managers in Northern, Central, and Southern California in coordinating and maintaining existing partnerships and establishing new partnerships with local health departments, community-based organizations, and workforce development organizations.- Coordinated information collection and synthesis of the program milestones and outcomes for the purposes of fundraising, communication, partner engagement, and public relations. Show less

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  Kaiser permanente

  Jul 2022 - now

  Calaim community supports project manager

  - Consultant to Kaiser Permanente’s CalAIM and Network Lead Entity (NLE) program providing project management and tracking of various components of their Enhanced Care Management (ECM) and Community Supports (CS) program- Developed and updated dashboards, reports, and other visuals to keep track of progress including leadership reviews, milestones, and timelines related to contracts with vendor and network development- Developed detailed work plans and identified and logged dependencies, risks, issues and mitigation plans- Managed communications with internal and external stakeholders, including presentations and visuals for senior leadership Show less