Experience

• 

  Stockvale limited

  Sept 2015 - Sept 2018

  Ride operator role working on a number of different ride attractions throughout the theme park and maintaining a high level of health & safety and customer service to adults and children. General duties included:- Operating rides- Ensuring that health and safety protocols and procedures are followed at all times to maximise customer safety - Cleaning and maintaining the cleanliness of rides, guest areas and work spaces- Working and needing to adapt with customers of all different ages - Providing a consistent high level of customer service in a busy theme park Show less

  • Retail Assistant

    Jul 2018 - Sept 2018

  • Rides Host

    Sept 2015 - Jul 2018
• 

  Restaurant 27

  Feb 2019 - Jun 2019

  Front of house

  Waitering and front of house role at a 5 star Michelin Guide restaurant based in Southsea, Portsmouth. The duties in the role included:- Greeting guests upon arrival to the restaurant and allocating them to their table- Serving a choice of two 5-course tasting menu’s to a fine dining standard- Communicating with FOH & Kitchen staff- Working events such as weddings, birthdays, wakes and other large functions.- Maintaining the cleanliness & appearance of the restaurant floor. Show less

• 

  Ventrica

  Jun 2019 - Sept 2019

  Customer service advisor

  Temporary customer service advisor position for international shoe brand VivoBarefoot. My daily duties within the role included:- Responding to customer enquires via email and telephone- Taking phone calls from both the UK and US- Processing refunds, returns and replacements- Resolving complaints- Complying in line with The GDPR Act 2018

• 

  Radisson hotel group

  Oct 2019 - now

  Supervisory role overseeing and leading the front office department while working closely with the front office manager. Daily duties include:- Assisting the smooth running of the department to prioritise the guest journey and experience.- Ensuring company and property standards are attained and adhered to by the team.- Responsibility of the hotel’s cash banking reconciliation and petty cash.- Collaborating with the FO manager in monitoring the team’s progress, development and KPI’s.- Assisting management duties such as rota’s, 1-1 meetings and recruitment.- Observing and recording front office stock levels and inventory to report to the HOD for re-orders.- Direct complaint handling and problem solving with responsibility of deciding and arranging solutions, refunds and reimbursements Show less

  • Front Office Supervisor

    Mar 2022 - now

  • Receptionist

    Jun 2021 - Mar 2022

  • University Leave

    Oct 2020 - Jun 2021

  • Meetings & Events Coordinator

    Oct 2019 - Oct 2020