Experience

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  National general insurance company, formerly gmac insurance company

  Mar 1995 - Jun 2010

  Senior bodily injury claim specialist

  • Maintained a strong file maintenance system• Managed, negotiated, and settled minor to complex injury claims within state statutes• Handled attorney and non-attorney represented injury claims• Incorporated applicable privacy act laws and educated clients on HIPPA guidelines and CMS regulations• Itemized medical bills, medical liens, and third-party medical billing• Acknowledged, prepared & managed litigated claims• Served as team lead in manager’s absence; assisting with loss assignments, complaints, and trainingLeadership: * Claims Auditor (2003 - 2004)* Arbitration Panel (2000- 2003)* CAPs Claim System Tester (1996) Certifications:* Casualty Claim Law Associate (April 2003)* Fraud Claim Law Associate (May 2000)* Legal Principles Claim Specialist (June 1998) Show less

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  Chesapeake juvenile & domestic relations court

  Aug 2003 - now

  Court appointed special advocate (c.a.s.a.)

  * National Volunteer Organization empowering citizens to become sworn court officers* Dedicated to changing lives of abused and neglected children* Appointed by Judges* Handle individual court cases until resolution * Ensure children are placed in a safe, permanent homeCertification * Sworn Court Officer – (August 2003)

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  Avis budget group inc.

  Jul 2010 - Sept 2015

  Liability claim specialist ii

  • Studied insurance claims, negotiated settlements, & approved damage payments• Prepared claim documents and assembled claim statements for independent auditors • Verified corporate claims compliance with policies and business contracts• Managed high policy limit accounts for the western states region• Oversaw international vicarious liability accounts for Canadian provinces• Identified medical fraud in partnership with the Special Investigative Unit• Interpreted corporate & international contracts and laws• Served as team lead in manager’s absence; assisting with loss assignmentsLeadership:* Led Bodily Injury Severity Reduction Initiative (2014) * Led Independent Vendor Expenses Recovery Initiative (2013) Awards: * Living the Values Award – Vision, Mission, & Value (2013)* Quarterly Special Investigator Award (2012) Show less

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  The port of virginia

  Jan 2016 - now

  Manager, workers' compensation

  Legal & Risk Management Division• Communicate effectively with supervisors, attorneys, brokers, & vendors• Manage LHWCA claims through TPA, SAGE Adjusting LLC, and VA state claims through TPA, Charles Taylor• Participate in mediations, and litigated cases with defense counsel with 100% favorable decisions since 2022• Maintain OSHA standards & compliance• Identify workers’ compensation fraud • Negotiate claims and settlement agreements• Lead monthly strategic meetings focused on achieving a current cost reduction of 45%• Coordinate annual VA Bureau of Labor Statistics (BLS) reporting• Prepared and coordinated terminal entry vendor access agreements Board Memberships:* Board Member - Security Accumulation Trust, SIGNAL Mutual (2024)* Board Member - Starbase Victory Inc. (2022)Leadership:* Charter Owner – Strategic Cost Reduction Initiative Project Team (2023)* IMPACT Leadership Cohort, Class of 2022 Show less