Experience

• 

  Multiflex sdn bhd

  May 2006 - Dec 2009

  Information technology technical support

  My scope of work includes: -● Providing L1 support for end users● Cross checking reports generations for errors● Mass Deployment of Windows XP / Vista / 7 Upgrades for Customers

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  Evoss connect sdn bhd

  Jan 2010 - Jul 2011

  Information technology support engineer

  Some of my support scope includes: -● Maintaining / Providing troubleshooting support for L1 / L2 to end users at various time zones● Support up to 10 different Applications to end users● Mass Deployment of Workstations / Hardware Upgrades for Customers● Asset Tracking / Decoms & Disposable of Workstations.

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  Infomedia systems services pte ltd (iss)

  Jul 2011 - Sept 2014

  Information technology engineer

  At ISS, I was tasked to bring end to end support for my customers. This includes onboarding, project implementation and transition to cyclical maintenance. In addition, I am assigned to assist with L2/L3 troubleshoot and support with other teams. Some aspects of support I covered (but not limited to) are: configuration, deployments/ wintel servers, network , etc

• 

  Computer guys

  Sept 2014 - now

  ● Maintaining and Troubleshooting for both software and hardware issues for IT Infra and End Users● Level 3 Support - Troubleshooting, configuration for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues● Assist in maintaining/troubleshooting network (with respect to IT Infra)● Interfacing with Customers, Vendors and End Users for their daily needs● Oversee and execute IT Project● Manage in-house IT equipment● Conduct in-house training for new roll out technology Show less

  • IT Project Manager

    Jan 2017 - now

  • Senior System Administrator

    Jan 2016 - Jan 2017

  • System Administrator

    Sept 2014 - Jan 2016