Experience

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  Trimax it infrastructure & services ltd

  Feb 2008 - Oct 2008

  Fms engineer

  Was Working with Met-life Insurance as Desktop (FMS Enginner)

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  Tata teleservices ltd

  Feb 2009 - Dec 2010

  Service desk engineer

  • Ensuring service delivery for the customer in line with the agreed Statement of Work (SoW) and Service Level Agreement.• Defining quality objectives for the project and drive quality initiatives to meet the service levels. • Managing a team of resources for various services towers in the project like Datacenter (including server, storage, datacenter operations etc.) Network & Voice, Database, Desk side Support, and IT service desk etc. • Establishing operational processes based on ITIL best practices aligned to ISO 20000 standards and working closely with the SQA for ensuring process compliance.• Identifying, implementing and reviewing service improvement initiatives, driving productivity improvements as per plan and control cost of service operations.• Successfully handling critical customer escalations, analysing customer feedback and implementing processes for increased customer satisfaction. Show less

• 

  Orange business services

  Jan 2010 - Aug 2011

  Network engineer

  • Deftly leading total network management including installation, application configuration & regular maintenance of LAN/ WAN, seamlessly managing Cisco Router 800, 2600 &28xx,3600,3900,7200 using EIGRP and OSPF and Cisco Switches 295xx & 395xx• Designing and developing network infrastructure while seamlessly liaising with ISP’s for uninterrupted operations• Addressing helpdesk queries resolving problems pertaining to Software and Hardware related issues throughout the networks and accountable for IT inventory management, network cabling and link establishment projects• Installing, configuring and maintaining Microsoft Operating Systems ranging from Win 98 – Win 7 including Server & Client end technologies ensuring maximum uptime• Troubleshooting VLAN, VTP and Trunking related problem while configuring Cisco and Nortel Devices• Creating V-LAN on Core, Distribution & Access Level Switches was also involved in PAN India MPLS Connectivity Setup and Network Device Hardening from Software as well as physical, Create update and maintain Network Diagrams and Inventory Show less

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  Aditya birla group

  Jan 2010 - Aug 2011

  Network administrator

  • Deftly leading total network management including installation, application configuration & regular maintenance of LAN/ WAN, seamlessly managing Cisco Router 800, 2600 &28xx,3600,3900,7200 using EIGRP and OSPF and Cisco Switches 295xx & 395xx• Designing and developing network infrastructure while seamlessly liaising with ISP’s for uninterrupted operations• Addressing helpdesk queries resolving problems pertaining to Software and Hardware related issues throughout the networks and accountable for IT inventory management, network cabling and link establishment projects• Installing, configuring and maintaining Microsoft Operating Systems ranging from Win 98 – Win 7 including Server & Client end technologies ensuring maximum uptime• Troubleshooting VLAN, VTP and Trunking related problem while configuring Cisco and Nortel Devices• Creating V-LAN on Core, Distribution & Access Level Switches was also involved in PAN India MPLS Connectivity Setup and Network Device Hardening from Software as well as physical, Create update and maintain Network Diagrams and Inventory Show less

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  Ibm india private limited

  Sept 2011 - Jan 2015

  • Post Deployment activities including streamlining any caveats and service delivery according to the Customer Expectations• Provide L1 & L2 Network support and maintenance to various IBM/Netsol clients in Gujarat Region and & Regular Gold Support (Preventive Maintenance) to these customers and operations team• Address the calls of customer via very well CRM and provide them solutions in timeframe• Working with verity of Network Devices like Cisco, Nortel, Juniper, D-link, Allied Telesis, Fortinate, Sonicwall • Identifies, diagnoses, and resolves network problems• Create and maintain comprehensive documentation for all implemented networks• Participate in 24x7 on-call rotation• Plans and supports network and computing infrastructure• Documents network problems and resolution for future reference• Monitors system performance and implements performance tuning Show less • Post Deployment activities including streamlining any caveats and service delivery according to the Customer Expectations• Provide L1 & L2 Network support and maintenance to various IBM/Netsol clients in Gujarat Region and & Regular Gold Support (Preventive Maintenance) to these customers and operations team• Address the calls of customer via very well CRM and provide them solutions in timeframe• Working with verity of Network Devices like Cisco, Nortel, Juniper, D-link, Allied Telesis, Fortinate, Sonicwall • Identifies, diagnoses, and resolves network problems• Create and maintain comprehensive documentation for all implemented networks• Participate in 24x7 on-call rotation• Plans and supports network and computing infrastructure• Documents network problems and resolution for future reference• Monitors system performance and implements performance tuning Show less

  • Sr. Network Engineer

    May 2014 - Jan 2015

  • Network Engineer

    Sept 2011 - Apr 2014
• 

  Sophos

  Jan 2015 - now

  • Designs, analyses, plan and modify internal company networks• Participate in the 24x7 on-call rota• Ability to travel worldwide when required• Manage and solve problems and incidents• Develop and maintain comprehensive documentation on IT systems, problem resolutions, and IT processes• Reinforce SLAs to manage end-user expectations.• Provide 3rd line support to all escalated or related issues• Provide mentoring for junior colleagues, such as information gathering, problem requirements and tutoring on gaps of knowledge• Create training material as required and deliver this material in internal training sessions to other members or the team.• Alert management to emerging trends in incidents and advise on best course of action• Act as project manager for initiatives as required ; including conception, planning, resource allocation• Provides tactical and strategic input on overall Network and/or system planning and related projects• Reviews, plans, and evaluates networks/systems. May troubleshoot systems and recommend improvements to network. Provides documentation/project tracking and management reporting• Designs, analyses, plan and modify internal company networks• Develops and evaluates network performance criteria and measurement methods.• Prepares the analysis of the short-term or long-term capacity needs for switching, routing transmission and signalling.• Conducts network architecture design, feasibility and cost studies. Show less • Designs, analyses, plan and modify internal company networks • Participate in the 24x7 on-call rota• Ability to travel worldwide when required• Manage and solve problems and incidents• Develop and maintain comprehensive documentation on IT systems, problem resolutions, and IT processes• Reinforce SLAs to manage end-user expectations.• Provide 3rd line support to all escalated or related issues• Provide mentoring for junior colleagues, such as information gathering, problem requirements and tutoring on gaps of knowledge• Create training material as required and deliver this material in internal training sessions to other members or the team.• Alert management to emerging trends in incidents and advise on best course of action• Act as project manager for initiatives as required ; including conception, planning, resource allocation• Provides tactical and strategic input on overall Network and/or system planning and related projects • Reviews, plans, and evaluates networks/systems. May troubleshoot systems and recommend improvements to network. Provides documentation/project tracking and management reporting• Designs, analyses, plan and modify internal company networks • Develops and evaluates network performance criteria and measurement methods. • Prepares the analysis of the short-term or long-term capacity needs for switching, routing transmission and signalling. • Conducts network architecture design, feasibility and cost studies. Show less • Debug and analyze the product issues that are escalated by the front-end support teams• Providing L3 support for SOPHOS XG Firewall to Pre-Sales & Support Teams• Interact with the front end Tech - Support teams like pre-sales and post-sales support and represent their issues to the engineering team.• Reproduce customer issues to enable resolution by the engineering team.• Collect Feedback from Cross team on resolution provided by team and improve quality • Provide input to the QA and testing team for creating test cases for real world scenarios• Monthly support escalation call Analysis• Implement Best Practices, Process & Procedures• Develop & Maintain professional relationship with Cross Teams• Field reported defect prioritization• Firmware release management• BETA Management• Advanced troubleshooting training course Development & Execution to Cross Team Members• Writing Knowledge Base Articles• Release notes preparation• Maintain Local LAB Network Infrastructure• Managing Internal Wiki• Managing Defect Tracking tools: JIRA• Implemented & Managed JIRA Service Desk for Premium Partners & Pre-sales team Show less

  • Manager Network Engineering

    Jan 2023 - now

  • Senior Network Engineer

    Jul 2020 - Jan 2023

  • Network Engineer

    Apr 2017 - Jul 2020

  • System Engineer

    Jan 2015 - Mar 2017