Experience

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  Motorists insurance group

  Jan 1999 - Jan 2007

  Customer service manager

  Led Customer Service Department for National Insurance Company. Responsible for exceeding metrics related to providing services for policyholders, sales representatives, and company Underwriting department.Additional Relevant Experience:Motorists Insurance Group previously American Hardware Mutual Insurance Company • Policy Writing Manager • Supervisor • Service Representative • Underwriting Support Technician Pokaż mniej

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  Motorists insurance group

  Jan 2007 - Mar 2011

  Commercial underwriting operations manager

  Led the Commercial Underwriting Operations department for a National Insurance Company. Oversight of Assistant underwriters/rating technicians; Customer Service Department; Policy Writing Files department. Responsible for operations and processes associated with policy issuance and service activities.

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  Coram cvs/specialty infusion services

  Jan 2011 - Jan 2020

  Customer service manager

  Managed, mentored and developed leadership and multiple teams for Center of Excellence that performed revenue cycle duties in medical insurance verification and billing A/R for Branch, Sales Partners and Customers over 75 branches in 10 regions.•COLLABORATION AND RESOURCEFUL PROBLEM SOLVING with Sales and Operations leaders led to service optimization initiatives, increased conversion rates for sales teams, improved customer experience•CROSS-FUNCTIONAL AND COLLABORATIVE TEAM LEADERSHIP in a fast paced, structured environment led to Month-over-Month exceeding department KPI’s•DEVELOPED AND EXECUTED COE TRAINING PROGRAM for company HALs which built a deeper understanding of Benefit Products and led to improved customer experience •LEVERAGED RESOURCES, RELATIONSHIPS AND STRONG TRAINING SKILLS to lead Center of Excellence teams and 39 branches through several successful billing and workflow system transition projects Pokaż mniej

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  Boston scientific

  Jan 2021 - now

  Urology procedure access