Experience

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  Kvados, a. s.

  Oct 2013 - Jul 2022

  - Responsible for implementation of CRM system myAVIS for external customers in accordance to PRINCE2 methodology.- Team leader of a group of project managers, consultants and developers (up to 7 people)- Primary contact person for the customer- Reporting to project board and top management- Participating in the design of further development of the applicationExperienced in: - sale support - preparing offers, presentations to customers - scoping of the project - requirements analysis, establishing expectations, writing down the blueprint - design - seeking for the suitable architecture, modules, interface - activity and resource planning - team coordination, conducting regular meetings - implementation - preparing work packages, change management, quality measuring - data integration - analysis, preparing interface mapping documentation - testing - preparing test scenarios, testing UI/UX and dataflow, debugging system - deployment - release management, installation - users training - performing key/end users training, providing field support - maintenance - user support, registering issues, performance monitoring, evaluating opportunities for improvementReferences (implementation of CRM):- United Bakeries- Ondrášovka- ZZN Pelhřimov- STOCK Plzeň-Božkov- Polskie Młyny- CEFARM- Farmacol- Bakoma- BZK Group- PEK Group Show less Responsible for problems/incidents resolving throughout their life cycle. Providing support for end users of CRM and ERP systems collaborating with related technologies such as interface systems, reporting systems or data management. The processes are performed in accordance with ISO 20000 standard and ITIL recommendation.Care of customers :: Communication :: Providing consultationsSolving problems reported :: Managing their lifecycle :: EscalationProblem Management :: Analyzing weaknesses :: Implementation of measuresUsers training :: Documentation :: System control activitiesInstallation and upgrade of client/server applications Show less

  • IT Consultant

    Jan 2017 - Jul 2022

  • Project Manager

    Jan 2017 - Jul 2022

  • Service Desk Consultant

    Oct 2013 - Dec 2016
• 

  Air bank a.s.

  Sept 2022 - now

  Leading a cross-functional team of developers, testers, and analysts, ensuring smooth and efficient operations. Managing capacity planning, facilitating team ceremonies, and coordinating collaboration with other teams and external vendors.Key Responsibilities: - Planning and managing deliveries according to CI/CD principles. - Clarifying requirements with the business and maintaining the backlog. - Identifying and mitigating risks, phasing projects for smooth deployment. - Overseeing quality assurance and monitoring production issues. - Reporting to management, escalating issues, and proposing solutions. - Developing the team and fostering effective collaboration. Show less

  • Tech Lead | IT project manager

    Mar 2023 - now

  • IT Analytik | Product owner

    Sept 2022 - Feb 2023