Experience

• 

  Telkom

  Aug 2009 - Dec 2014

  Performance Indicator management of 16subordinates with retention as core KPI andcross-sell (Mobile & Fixed services)Identifying areas of improvement andimplementation of workable solutionsStaff Training and Development, Qualityassurance, Marketing, Customer Profiledevelopment, Project Management, Productdevelopment, Executive Performance ReportManufacturing and presentation (Excel & PPoint)Payroll administration (KLOG & SAP)GCEO Dispute resolution (Customer Centre) Show less

  • Operational Manager

    Apr 2012 - Dec 2014

  • Service Rep/helpdesk

    Aug 2009 - Apr 2012

  • Technical Service Representative

    Aug 2009 - Sept 2011
• 

  Vox telecom

  Jul 2015 - Aug 2018

  Escalation ManagementDesign adviserStaff Training Join technical customer meetingsGranular troubleshooting (FCAPS compliant) Management of Premium SLA ClientsSLA Lastmile Management (CPE-to-Edge-to-Service Provider)SLA Network management and performanceClient Fault Management (Internal & External)Layer 2 & 3 Monitoring for clientsNetwork Security (Fortigate Firewall)VOIP (Quintum, Farsouth)CPE Specialty (Cisco, Juniper, Fortigate, Mikrotik, Billion, Zyxel, etc) Management of networking services (E-mail, Fax, VOIP)Live Core network monitoringClient Fault Management (Internal & External)Layer 2 Monitoring for clientsFault escalation (Telkom, Frog Foot, IS, Datacentrix, BCX, SCAN RF, Mobile Torque)Ticket Management (Trax CRM)Various infrastructural network testing throughout the dayProvisioning of RFO

  • Senior Network Engineer

    Jul 2016 - Aug 2018

  • Network Engineer

    Dec 2015 - Jun 2016

  • Network Monitoring Engineer

    Jul 2015 - Dec 2015
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  Vodacom

  Aug 2018 - now

  Information technology security specialist