Barbara Andrzejewska

Barbara Andrzejewska

Client Care Coordinator

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location of Barbara AndrzejewskaZurich, Zurich, Switzerland

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  • Timeline

  • About me

    Product Owner/ Project Manager

  • Education

    • University of Silesia

      2007 - 2012
      Master of Arts - MA German Studies

      Applied languages. BA in Linguistics, Masters degree in Literary Science.

  • Experience

    • Ikona City

      Jan 2011 - Jan 2012
      Client Care Coordinator

      - Responsible for client care of the German speaking customers, - Maintaining relationships with German vendors providing technical solutions for the company.

    • Wawelska Cafe

      Jan 2012 - Apr 2014
      Manager

      - Managing the inventories, vendor relationships, sales levels and customer satisfaction in a cafe,- Monitoring quality of service,- Leading and coordinating a team of baristas.

    • PwC

      May 2014 - Jun 2020

      - Leading and developing a group of 50 Tax Coordination Specialists providing services to different European locations,- Acting as primary point of contact to senior stakeholders globally,- Managing departmental budget,- Change Management - Managing a team of 10 resource planning specialists responsible for work allocation in the Audit Assurance department,- Ongoing communication with Audit Managers in the DACH region (Germany, Austria, Switzerland) in relation to planning, budgeting and current workload status,- Preparing data sets related to the performance of the Assurance department and reporting these to Senior Management- Driving change in the work organisation in the department - Resource planner , responsible for work allocation for a team of 150 people,- Coordinating the implementation of new resource planning software in the center,- Acting as a coach for junior colleagues, setting performance goals, monitoring their development

      • Manager/ Group Leader Global Coordination (Tax)

        Apr 2018 - Jun 2020
      • Team Leader, Resource Planning

        Oct 2016 - Apr 2018
      • Resource Planning Specialist

        May 2014 - Oct 2016
    • Thermo Fisher Scientific

      Jul 2020 - Feb 2024

      - Leading and developing the Scheduling and Operations Team- Managing international clients- Developing custom products for clients- Defining internal processes for workflow management, considering global production requirements- Ensuring quality and timely delivery of work- Capacity planning within individual teams and allocation of incoming tasks- Coaching and developing team members, as well as evaluating performance- Personnel management (promotions, disciplinaire actions, etc.)- Actively participating in the recruitment process- Responsibility for budget creation and monitoring- Conducting internal training sessions and developing new training programs for new employees- Leading practical process improvement projects (Lean Six Sigma)- Standardizing, optimizing, and automating internal and global processes- Participating in the development and implementation of global systems Show less

      • Leader Scheduling and Operations Team/ Project Manager Practical Process Improvement

        Jun 2022 - Feb 2024
      • Senior Operations Coordinator/ Project Manager Practical Process Improvement

        Jul 2020 - May 2022
    • Fisher Clinical Services

      Jan 2024 - Jul 2024
      Project Manager, Scheduling & Operational Excellence

      - Leading Lean projects for process optimization in production and administration- Applying and implementing Lean methods to reduce resource waste and increase efficiency- Coordinating interdisciplinary teams and ensuring goal achievement within specified timeframes and budgets- Generating regular status reports for clients and stakeholders and presenting project progress- Conducting internal training sessions and developing new training programs in process improvement for employees- Digitizing business processes to enhance efficiency and productivity- Participating in the development and implementation of digital tools and global systems Show less

    • Emil Frey Digital AG

      Jul 2024 - now
      Product Owner/ Project Manager
  • Licenses & Certifications