Shunda Hollie

Experience

• 

  US Banccorp

  Dec 2001 - Nov 2004

  Account Coordinator

   Managed corporate level Visa accounts Researched and resolved daily operational problems Maintained and developed ongoing customers relationships Assisted in presentation of training programs and communications

• 

  SAP Concur

  Nov 2004 - now

  An expert track individual contributor at a leadership level and is a high touch point of client contact accountable to serve the unique and complex needs of Concur’s largest and most complex clients. Functioning in a multi-task role working closely and concurrently with multiple customers to streamline their experience; helping them understand and strategize the best ways to utilize Concur products based on their business needs or plans. Manage complex, global, multi-phase implementations Lead client training, design and knowledge transfer sessions both remote and on-siteConfigure at a macro level as well as specific features and functionality at a module levelLiaison with client team members and Concur internal resourcesCompletes project milestones, client documentation, and transitions the client to their Production environment

  • Select Care Manager

    Oct 2020 - now

  • Senior Functional Consultant

    Nov 2004 - Nov 2020
• 

  New Salem Missionary Baptist Church

  Sept 2013 - now

  Church Administrator

  Facilitate and manage administrative process and procedures.

• 

  SK SERVICES LAWN CARE & SNOW REMOVAL

  Jan 2020 - now

  Small Business Owner