KULDEEP PANTHRI

Experience

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  Jaypee Group

  Jan 2018 - Mar 2018

  Marketing Intern

  • Branding and Marketing For "BULAND" in Premium Pos points • Collect quantitative and qualitative data from marketing campaigns• Perform market analysis and research on the competition• Support the marketing team in daily administrative tasks• Assist in marketing and advertising promotional activities Prepare promotional presentations• Help distribute marketing materials• Manage and update company database and customer relationship management systems (CRM)• Help organize marketing events• Tracking feedback and assisting staff to solve customers' problems. Show less

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  Three Sixty Five Technologies Pvt Ltd

  Jun 2018 - Jul 2020

  Business Development Executive

  • Managing a team of representatives offering customer support.• Planning the training and standardization of service delivery.• Monitoring the work of individual representatives and of the team.• Conducting quality assurance surveys with customers and providing feedback to the staff.• Possessing excellent product knowledge to enhance customer support.• Developing training lessons with service delivery systems.• Supporting the customer through an email ticketing system and phone calls.• Resolving customer complaints and queries.• Maintaining records of each phone call for future reference. Show less

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  Credflow

  Oct 2020 - Apr 2024

  • Develop individualized and group training programs that address specific business needs.• Develop training manuals that target tangible results.• Implement effective and purposeful training methods.• Effectively manage the training budget.• Evaluate organizational performance to ensure that training is meeting business needs and improving performance.• Assess employees’ skills, performance, and productivity to identify areas for improvement.• Drive brand values and philosophy through all training and development activities.• Create a curriculum to facilitate strategic training based on the organization's goals.• Manage the technologies and technical personnel required to develop, manage, and deliver training. Show less • Design quality sales training programs • Schedule individual and team training plans on a regular basis• Evaluate strengths and weaknesses to identify training needs• Choose the most appropriate training method per case (e.g. on-the-job training, discussions, and different exercises to strengthen the team’s skills)• Design onboarding sessions for new hires and sales trainees.• Maintain updated curriculum database and training record• Assess the performance of the sales team to determine the effect of training• Coordinate with the sales team and collect feedback regarding training programs Show less •Training new sales team, assigning specific tasks to other sales team, and monitoring the team's sales performance.•Solving customer complaints and answering customers' questions.• Writing reports for senior managers.• Providing the sales team with constructive feedback and assisting team members to solve customers' problems.• Maintaining positive customer relations.• Motivating the sales team and creating an atmosphere of healthy competition among the team members.• Lead a team in reaching sales goals.• Consistently exceeded targeted sales goals Show less

  • Deputy Manager Training

    Apr 2022 - Apr 2024

  • Sales Training Specialist

    Apr 2021 - Mar 2022

  • Sales Team Lead

    Oct 2020 - Apr 2021