Deep Enrich
Tammy Sanders
Site Development Leader
882 followers
Mansfield, Texas, United States
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About me
Sr. Quality Insights and Analytics Manager at Vistra Energy
Education
Dallas Baptist University
2003 - 2006Masters of Arts in Management BusinessDallas Baptist University
1987 - 1989Bachelor of Applied Arts Business AdministrationDallas Baptist University
2018 - 2023Doctor of Philosophy - PhD General Leadership
Experience
AT&T
May 1985 - Sept 2005Site Development LeaderSite Development Leader, Consumer Markets Division· Managed a diverse group of 10 management employees who supported 200 non-exempt union employees. · Successfully facilitated Diversity training across the organization. · Maintained and managed budget for site.· Served as Recognition Subject Matter Expert for site.· Honored as Vice President’s Award honoree for outstanding performance in all key performance indicators.
Direct Energy
Sept 2005 - Oct 2011Supported 10 Supervisors managing 150 Associates to deliver outstanding service to external customers. Supported strategic and day-to-day operations at state of the art contact center. Supported front office call center operations for residential and commercial customers. Supported 10 frontline Supervisors and 150 Customer Service Representatives.
Director of Operations
Oct 2009 - Oct 2011Operations Manager
Sept 2005 - Oct 2009
Comerica Bank
Jan 2012 - Feb 2019Vice PresidentSupport end to end Dallas Contact Center operation providing leadership and overall strategic collaboration with internal and external partners.
TXU Energy
Mar 2019 - nowQuality Insights and Analytics Manager
Licenses & Certifications
Tethr Insight Builder Certification
TethrAug 2020
Honors & Awards
- Awarded to Tammy SandersPlatinum Award Winner Direct Energy Mar 2011 Received top honor in the company for creation of employee task teams.
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