Nini Tsomaia

Experience

• 

  ECAO

  Jun 2014 - Sept 2014

  Corporate Sales Manager

  Searching companies who need to construct and administer Fb and Web pages

• 

  MyPhone

  Jun 2016 - May 2017

  Call Center Operator

  •Answering calls •Answering questions about our App•Solve clients problems

• 

  TBC Bank

  May 2017 - May 2018

  Call Center Manager

  •Managing large amounts of inbound and outbound calls in timely manner•Identifying Customers' needs , clarifying informations, researching every issue and providing solutions•Answering questions about banking products• Building sustainable relationships with customers.

• 

  Space Neobank

  May 2018 - Dec 2021

  • Transfers• purchases• Logistics issues• Administrative issues• Compile and send all necessary documents to the client I'm responsible on the entire experience of the client while interacting with Space through:•Having a super friendly conversation with clients.•Identify and assess customers' needs to echieve satisfaction.•Keep records of costumer interactions and track the cases.•Work with the team for improving the process as well as product.

  • Back Office Manager

    Apr 2019 - Dec 2021

  • Mission Manager

    May 2018 - Apr 2019
• 

  Space International

  Jan 2022 - Aug 2023

  Scrum Master
• 

  ProCredit Bank Georgia / პროკრედიტ ბანკი საქართველო

  Aug 2023 - Oct 2024

  Scrum Master

  As a Scrum Master, I empower cross-functional teams to deliver high-quality products through Agile methodologies. I guide teams in adopting and optimizing Scrum practices, ensuring seamless collaboration, transparency, and continuous improvement. My focus is on fostering a culture of self-organization, accountability, and iterative development, enabling teams to meet and exceed their goals.I remove impediments, facilitate effective communication, and drive the team’s progress toward delivering value. My role involves close collaboration with Product Owners to prioritize backlogs, refine user stories, and align team efforts with business objectives.I thrive in dynamic environments, helping teams navigate complexities, embrace change, and achieve success in fast-paced, high-stakes projects. My goal is to create an environment where innovation flourishes, and teams are empowered to reach their full potential. Show less

• 

  AgileSchool

  Mar 2024 - now

  Lecturer
• 

  E team • europebet

  Oct 2024 - now

  Senior Scrum Master

  As a Senior Scrum Master, I play a pivotal role in driving Agile transformation across the organization. I work closely with cross-functional teams and leadership to foster a culture of collaboration, continuous improvement, and value delivery.Key Responsibilities:-Guiding and coaching Agile teams to ensure effective adoption of Scrum and Agile practices.-Partnering with leadership to implement organization-wide Agile strategies.-Facilitating Agile ceremonies, improving team dynamics, and enhancing delivery capabilities.-Removing impediments and fostering an environment of trust, self-organization, and high performance.-Advocating for Agile principles and ensuring alignment between team-level efforts and business objectives.-Driving continuous improvement by identifying and addressing challenges in processes, tools, and mindsets.Passionate About:-Empowering teams to deliver value iteratively and incrementally.-Facilitating sustainable change during Agile transformation journeys.-Building bridges between teams and stakeholders for a unified Agile vision. Show less