Experience

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  Mount carmel health system

  Jan 2002 - Nov 2018

  Oversee a volunteer workforce of over 1,000 individuals throughout the Mount Carmel Health System. Provide leadership for recruitment, retention, and program design. Direct the planning and implementation of education that promotes professional competence and personal growth. Ensure financial performance and profitability through the development and monitoring of multiple department budgets. Develop and maintain operational policies and procedures. Identify and implement new programs to enhance the patient experience. Serve as hospital liaison for gift shop contract. Direct department quality monitoring, regulatory compliance and risk management activities. Show less Responsible for recruitment, screening, orientation, training and management of a diverse group of 400 volunteers. Created new Volunteer Assignments to meet department needs including increased patient satisfaction, process improvement and optimal guest experience. Responsible for successfully delivering annual volunteer recognition event with 225 in attendance. Created and operated within $165,000 department budget. Facilitated Performance Improvement Processes and ensured compliance with all regulatory and The Joint Commission standards. Show less

  • Regional Director, Volunteer Services

    Jan 2010 - Nov 2018

  • Operations Manager, Volunteer Services

    Jan 2004 - Jan 2010

  • Help Me Grow Program Coordinator

    Jan 2002 - Jan 2004
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  Ohiohealth

  Nov 2018 - now

  Manager, volunteer services