Experience

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  Dal motors

  May 2007 - now

  DAL Motors Dal Motors is the exclusive dealer for a range of international commercial and passenger vehicles brands in Sudan (MB, MITSUBISHI, MITSUBISHI FUSO and KIA)Current Position  MITSUBISHI W/Shop Manager. (June 2017 – until now)• Manages and motivates all services’ staff (W/Shop team& Service Advisors) and other personnel involved in delivering high level of quality service with customer satisfaction.• Set the w/shop financial budget & business plan in line / accordance with the service dept. guidelines / frames & to ensure achieving the targeted customer satisfaction index. • Monitor W/Shop performance (Productivity , Efficiency and utilization) and taking corrective action • Facilitate the training and development of team, by providing feedback and coaching to support improvements in their job performance.• Ensure that all w/shop activities & operations are in full compliances with co. rules & regulations• Handle dissatisfied customers calmly and resolve complaints sensitively.• Follow-up WIP & take necessary actions.• Maintain the redo jobs within the acceptable limits and corrective actions.• Ensure adequate maintenance of tools, equipment and other materials in the Service Area • Conduct annual Performance Appraisal for Workshop Personnel.• Ensure that regular inventory for technicians hand tools & w/shop equipment is taking place.• Maintain the 5S at 100 %{ sorting, systemizing, sanitation, sweeping & sustains}. Show less • To manage the performance of the service sites and ensure all service functions are executed in a timely manner and Working with the Department manager to deliver the DAL Group business plan to support the growth of the business as a whole• Develop competitive price structure for the department reviewing labor rates, fleet discounts and parts• Monitor productivity performance by individual technician• Ensure the highest level of customer satisfaction. • Maintain quality control on all vehicle repairs• Ensure correct allocation and maintenance of tools, equipment and other materials • Plan and adjust the workload of personnel to match their skills and abilities• Communicate job expectations, and provide regular and constructive feedback on individual• Operate at all times within company policy and implement all accredited manufacturers operational guidelines. Show less  My role is to supervise all parts sales activities at parts counter, workshop counter, fleet customers beside manage quality, consistency of product and service delivery.• Monitor, evaluate & control the sales performance in order to ensure that it’s closed with sales target in terms of monthly and quarterly basis.• Leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.• Handle tendering for key & VIPs customers in order to ensure their satisfaction and increase sales.• Providing a professional and excellent level of customer service with existing and new customer.• To ensure Salesmen, to show importance to their requirements, treat that customer friendly.• Make sure all sales team adhere to company policies and procedures.• Coach, motivate and develop the sales team in order to share knowledge & deliver optimal performance.• Make sure all sales team adhere to company policies and procedures• Reporting monthly sales and detail analysis for all transaction. Show less • My role is to maintain high spare parts availability with acceptable level & value in order to achieve profitability and customer satisfaction as well as support service Dept. within set of KPIs through tight monitoring /analysis &efficient reporting. include Analysis, Planning & Forecasting, Controlling …etc• Performing monthly plan for stock order as per demand within budget.• Reviewing ERP stock proposal as well as stock value and level. –• Forecasting order Qty as per demand history to follow demand trend.• Utilize & update system parameters to achieve actual ABC stock classification.-• To perform physical inventory and submit report about warehouses performance.• Follow and communicate W/S need• To handle all issues related spare parts module i.e. troubleshooting +problem solving of all ERP system related to inventory• Create many automated reports helps in management decisions.• Prepare analysis and study for introducing new items as well as providing proposal for sales campaign and sales promotion. Show less

  • Service Manager

    Jun 2017 - now

  • Workshop Supervisor

    Apr 2016 - Jun 2017

  • Parts Supervisor

    Feb 2013 - Mar 2016

  • Inventory Controller

    Nov 2008 - Jan 2013

  • Parts Sales Advisor

    May 2007 - Oct 2008