Kirsty Wall

Experience

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  Raf Odiham

  Jan 2008 - Sept 2010

  Silver service waitress

  In this position i got taught important key skills such as:- Silver service (food & drink)- Customer service - Time management - Having and Maintaining a smart appearance- Setting up Large Functions (300-500 covers)This job gave me the necessary skills needed to pursue a career in hospitality.

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  The Works

  Feb 2008 - Sept 2008

  Sales Assistant

  Responsibilities Held:- Money handling- Team organisation -Taking and completing transactions- Organsiation of shelves and Promotional Displays

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  Stonegate Pub Company Limited

  Feb 2011 - now

  Duty Manager

  In my position at The Metropolitan, Uxbridge, i have a number of roles and responsibilities and they are as follows:- Dealing with any issues that arise during each shift promptly and professionally, and seeking advice from the general manager where necessary.- Leading by example to ensure that the highest possible levels of customer service are delivered by team members at all times.- Communicating with other departments (kitchen, door teams) in the business to ensure every customer experiences a consistent level of service.- Assisting the General Manager as and when necessary to make the business run effectively and efficiently.- Ensuring any complaints are dealt with in a prompt and professional manner, exceeding customer expectations.- Ensuring the business is clean, tidy and well presented at all times.- Ensuring the team serves all products to company and brand specification.- Taking responsibility for team work, leading and motivating team members.- Ensure the general manager is notified of any performance issues immediately, e.g. lateness, discrepancies, incidents.- Ensuring that the team are fully briefed and trained on any new amended food and drink products, and on any promotional activity, where appropriate to my shift.- Holding pre-shift briefings as and when appropriate.- Adhering to opening and closing duties for the business.- Assisting in implementing and driving promotional activities- Ensuring team members deliver the relevant upselling.- Ensuring wastage is reported to the General Manager.My legal responsibilities as a duty manager are:- Reporting all accidents/incidents/maintenance issues through the correct procedure.- Completing daily, weekly and monthly procedures withGeneral Manager.- Adhering to all aspects of Fire, Health & Safety, Food Hygiene, Licencing law, Challenge 21, Trading Standards, COSHH and any other company policies such as Stock and Cash. Show less