Deep Enrich
Bar Narkis
835 followers
Israel
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About me
Operations Manager at ActiveFence
Education
Jolt.io
2020 - 2021Business, Management, Marketing, and Related Support Services
The Open University of Israel
2021 - 2025Bachelor of Science - BS Management Information Systems, General
John Bryce
2014 - 2014Expert Computer Systems Networking and Telecommunications
Experience
Israel Defense Forces
Jan 2014 - Jul 2017Officer (Lieutenant), Technical Support Team Leader
Jul 2016 - Jul 2017Officer, Help Desk Team Lead
Jan 2014 - Jul 2016
ESET Israel | Comsecure LTD
Feb 2018 - Oct 2020• Directed the technical operation processes: Support Departments for B2B and B2C, IT, Security, Information Systems, and ESET Product Implementation. •Managed Technical Support departments for B2B and B2C led 10 team members. Supervising recruiting, mentoring, and training.•Achieved 94% customer satisfaction.•Ensured SLA targets. Improved service processes and reduced the number of tickets, with an emphasis on Enterprise customers.• Designed and implemented projects: Ticketing System, VoIP center, VM, Trainingprogram system.
Technical Operations Manager
Jan 2020 - Oct 2020Head Of Technical Support
Feb 2018 - Feb 2020
ZIGIT
Jun 2021 - Jun 2022Project Manager•Leading the product design and development based on the client's requirements.• Implementing Agile practices in the software development process of mobile applications and websites.
ActiveFence
Jun 2022 - nowOperations Manager
Licenses & Certifications
- View certificate
Learning CentOS Linux
LinkedInMay 2021
- View certificate
Microsoft Certified: Azure Fundamentals
MicrosoftFeb 2021 - View certificate
NAMBA
Jolt.ioApr 2021
Languages
- enEnglish
- heHebrew
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