Noelle Tan

Experience

• 

  Convertium Pte Ltd

  Jan 2004 - Nov 2007

  Technology Engineer

  Gather technical specification during meetings with clients, advice on suitable technology and applications to use for the websites. Perform Software Development Life Cycle (SDLC) on major projects. This includes planning, analysis, coding, testing and debugging before handing over to the clients. Assist in project management of projects.

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  SGWeb Pte Ltd

  Apr 2004 - Jan 2005

  Software Engineer
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  NCS Pte Ltd

  Nov 2007 - Nov 2009

  IT Consultant

  Team Leader leading a team of about four programmers on project, gather functional specification during meetings with clients. This includes planning, analysis, coding, testing and debugging as well as client managements, advising clients on the appropriate service depending on their requirements and their business flow.l

• 

  EPSILON INTERNATIONAL

  Nov 2009 - Dec 2014

  Senior Technical Consultant

  Understand clients' business flows and gather their business needs during specification phase. Design personalized and robust solution architecture for the clients to enable automation so as to ease their manual workload by more than 50%. This includes planning, analysis, coding, maintaining the automation solution. Engage in Pre-Sales activities as well as conducting demos/trainings for the clients.

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  JPMorgan Chase & Co.

  Jan 2015 - Apr 2017

  Monitoring Manager

  Technical Team Leader leading a team of 12. Perform technical training for new hires and advanced training for team members. Perform monitoring of Critical Business Applications and Infrastructures, triages alerts and perform fault domain isolation. Review applications dashboards and identify chronic issues to help in root cause analysis. Perform regular review on monitoring tools to ensure accuracy and keep tools evergreen. Work closely with infrastructure, applications and network teams to troubleshoot alerts from the monitoring tool and resolve any occurring or potential issues. Show less

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  Uber

  Apr 2017 - May 2018

  CRM Campaign Manager

  In charge of CRM automations, using Salesforce and other tools to drive content marketing strategies and process to bring consistency and efficiency to CRM efforts across APAC regions. Set content strategy priorities with analytics, legal and other functional teams. Design and develop automated solutions for Riders, Drivers and Eaters to improve engagement and retention, driving continuous improvement of the operations. Monitor and troubleshoot issues on the automations. Conduct trainings on communication tools and strategies to APAC regions. Show less

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  Grab

  May 2018 - now

  Support all Grab markets in the SEA, and across all verticals. Working with various internal teams to build and develop complex lifecycle automation leveraging multiple marketing channels. Research feasibility and implementation of new marketing channels. Support local ad-hoc campaigns. Act as an internal champion for local teams regarding platform roadmap capabilities.

  • Senior Solutions Manager

    Jan 2019 - now

  • CRM Campaign Manager

    May 2018 - Dec 2018