Sunil Kumar T N

Experience

• 

  JP Morgan Services Pvt Ltd

  Jun 2007 - Jun 2009

  Team Member - CIB

  Working in the CLS department has helped me apply book learnings into real world challenges & understand the corporate working culture.- Managed client accounts across 10 countries with Zero escalation- Was chosen to inspect & write SOP for loan processing that improved ~12 min/day for each FTE

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  SA Roadlink Passenger Services (Pty) Ltd

  Sept 2009 - Feb 2010

  Analyst: Business Optimization & Development

  - Worked at SA Roadlink Passenger Services (Pty) Ltd under the guidance of CEO, paid close attention to daily operations and customer requirements at foreign land (SA) before launching business in India- Implemented new initiative transitioning existing communication system from MTS to Telkom saving 11% of total operating cost- Monitored daily occupancy reports, bank reconciliations, stock taking, also took temp ownership as 'Acting manager' at Midrand Executive Hotel, Johannesburg

• 

  NEEL ROADLINK INDIA PRIVATE LIMITED

  Feb 2010 - May 2014

  Finance & Operations Manager

  Altogether a different experience by moving away from the corporate world, huzzling on a daily basis to ensure business is carried efficiently in an unorganised sector- Involved in fund raise from South Africa and scaled fleet size by 200% Y-o-Y during my tenure of 4 years- Managed 3 branches viz., Bangalore, Chennai and Coimbatore with total team size of 17 excluding crew members with monthly turnover of 12 Million- Played key role in automation of online ticketing; strategically partnered with aggregators viz., Redbus, MMT, Abhibus; created offline 160+ agent network that resulted incremental revenue by 43% Show less

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  Roadmap IT Solutions (P) Ltd.

  Jun 2014 - Sept 2015

  Sales Operation Manager

  Working with Roadmap introduced me to various application suites that are specific to different industries.- Advanced into outside Sales Role from Sales Operations that improved 5X of prospect list- Played key role in understanding client requirements and building BRD for product development- Took an instrumental position in Business growth liaising with direct clients’ senior management.

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  Goodbox

  Oct 2015 - Jan 2018

  Experienced life at start-up taking quite many responsibilities that has taught the virtue of adaptability and ownership.- Had set up business for two new verticals viz., Corporate cafeteria payments (B2B) and Food Delivery (B2C); accounting for 60% of total transaction volume & contributing significantly to the 1.5X growth in platform transactions- Led strategic partnership with market leader Sodexo to digitize their meal vouchers (market reach $760M); making Goodbox the first to do such a partnership in the industry; Swiggy and Zomato followed!- Spearheaded new revenue stream closing first Government deal ie, BESCOM for M-Payments on the platform with whopping reach of 9M residential connections and 1.3M commercial connections; acquired 200K new users Show less

  • Regional Head, Key Accounts

    Mar 2017 - Jan 2018

  • Key Account Manager

    Oct 2015 - May 2017
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  Swiggy

  Feb 2018 - now

  Worked in close collaboration with business leadership, identify and define improvement opportunities that support the business strategic objectives:- Led business for key initiative i.e, “Swiggy Daily” supported by 6 catalog executives, 2 vendor managers and 6 KAMs- Built lean team of 2 cross divisional members in launching “Swiggy Daily”- everyday meal subscription service into a new city - Created central onboarding playbook that reduced launch cycle by 72%- Led strategic initiatives based on product and catalog enhancements to improve funnel conversion through the customer journey; achieving 32% improvement in new user conversion Show less

  • General Manager - Product GTM

    Jan 2021 - now

  • Senior Manager - New Initiatives

    Dec 2019 - Dec 2020

  • Business Catalyst - Swiggy Labs

    Dec 2018 - Dec 2019

  • Manager - Corporate Busines

    Feb 2018 - Nov 2018