Qasim Malik

Experience

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  Sialkot International Airport Limited

  Jul 2018 - now

  Information Technology Support Assistant

  I am responsible for the upkeep and maintenance of the computer environment while working for a reputable company as a member of an IT team, including troubleshooting and end-user training.Key Responsibilities:• Deliver outstanding customer support for PCs, laptops, and printers, including after-hours assistance where necessary• Regularly assess the effectiveness of on-site hardware and software, suggesting changes and making repairs• Provide assistance and maintenance for the end-user while troubleshooting hardware- and software-based desktop issues, resulting in either a first fix or an escalation of the issue• Complete new user procedures, such as creating new user accounts in Active Directory, setting up a new email address, acquiring and configuring hardware, installing any necessary software on the computer, and making sure the user has all the access rights they need• Creating a backup of the computer, setting it up for a new user, and updating the inventory spreadsheet accordingly• Handle end-user requests for hardware and software updates, taking project management, cost reductions, and execution into consideration• Troubleshoot end-user machines and network printers• Handling issues related to the Enterprise Resource Planning (ERP) system and troubleshooting problems using Remote AccessKey Achievement/Project:Airport CUTE (Common User Terminal Equipment) Installation • Successfully Install SITA CUTE systems hardware, software, and all airline Packages at Check-in counters in International departures• Install ATB (Automated Ticket and Boarding Pass) and BTP (Baggage Tag Printer)• Successfully install and configure BRS (Baggage Reconciliation System) and HHTs (Hand Held Terminals) at BRS• Providing 1st line technical support to Airlines at check-in counters, boarding gates, and back office systems and coordinating via telephone, email, face-to-face, and remotely with 2nd and 3rd level support teams Show less