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Guilherme Martins

Guilherme Martins

Office Assistant in General

Followers of Guilherme Martins554 followers
location of Guilherme MartinsSapucaia do Sul, Rio Grande do Sul, Brazil

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  • Timeline

  • About me

    Information Technology | Technical Support Engineer | Business Intelligence | Power BI | SAP | SQL

  • Education

    • Instituto de Educação Estadual Rubén Darío

      2016 - 2019
      Associate's degree Business Administration and Management, General 9.9

    • SESI Sapucaia do Sul

      2014 - 2016
      ENGLISH LANGUAGE AND LITERATURE/LETTERS 10

      Activities and Societies: Conversation class group

    • Universidade do Vale do Rio dos Sinos

      2021 - 2025
      Bachelor's degree Computer/Information Technology Administration and Management

      Activities and Societies: Web development, Front-end Development, Back-end Development.

    • Wizard by Pearson

      2021 - 2024
      ENGLISH LANGUAGE AND LITERATURE/LETTERS

  • Experience

    • Fundação Hospitalar Getúlio Vargas

      Jul 2017 - Oct 2017
      Office Assistant in General

      • Assist with the Nutrition Department organization• Control Execution of General Services (cleaning, transport, maintenance)• Receive suppliers• Inventory Control• Execute Office Assistance Routine• Follow the Designated Workflow for Each Day of the Week

    • Dexon Tecnologias Digitais

      Nov 2019 - Jan 2020
      Production Assistant

      • Soldering of SMD component• Assembly of Electronic Product Prototypes• Production Line Supply• Quality Control of Produced Materials

    • Dexon Tecnologias Digitais

      Sept 2020 - Apr 2021

      • Install IT Equipment in General• Hardware Maintenance• Software Maintenance• Software Licensing• Log Analysis • Soldering of SMD component• Assembly of Electronic Product Prototypes• Production Line Supply• Inventory Control• Quality Control of Produced Materials• Operate SMT Pick and Place Machine• Production Planning and Control• Electronic Products Maintenance

      • IT Assistant

        Jan 2021 - Apr 2021

      • Production Assistant

        Sept 2020 - Apr 2021

    • CWI Software

      May 2021 - Mar 2022
      IT Infrastructure Support

      • Responsible for Assisting Level 1 IT Support Tickets• Responsible for Assisting Basic IT Infrastructure issues• Account Management in Active Directory• Software and Hardware Maintenance• IT Inventory Management• KPI Analysis and Development with Microsoft Power BI• FortiClient VPN Access Management

    • Accruent

      Apr 2022 - Dec 2022
      Technical Support Engineer

      • Provide technical support for the CMMS Software Maintenance Connection• Support with Database queries (SQL) • Reporting (SQL, HTML5, Javascript)• Server/DB Issues (Microsoft IIS, Microsoft SQL Server Management Studio)• Research and testing product defects• Strong relationship with clients from all over the globe to meet customization and troubleshooting.• KPI analysis to focus on our difficulties• Insert information in our knowledge base in order to help the team to keep improving Show less

    • FUSION CONSULTORIA

      Jan 2023 - May 2023
      SAP AMS Ticket Manager

      • Responsible for distributing tickets for the support team• Weekly and monthly reports to AMS customers• Conducting status report meetings• Projects management• Analyze and seek for process improvement• Focus on customer satisfaction• Agile methodology• Data analyzis through MS Power BI

    • SAP

      May 2023 - now
      Technical Support Engineer

      • Provide Technical Support for SAP Ariba Business Network• HTML and XML log analysis• Customer meetings in order to troubleshoot issues• Log Analysis• SQL queries• Insert information in our knowledge base via KBA

  • Licenses & Certifications