Emmanuela Ibe

Experience

• 

  Clearline international limited

  Jul 2010 - Dec 2012

  Info Tech

  Data capturing, System support

• 

  Clearline International Limited (HMO)

  Jan 2012 - Sept 2021

  Led a term of 15 contact Center representatives, over seeing daily operations and ensuring service level agreements were met. Collaborated with cross-functional teams to develop and refine customer service procedures, resulting to retainershipto Client and redeployment Services Department. Respond to calls, email, whatsapp, live chat inquiries from customers, addressing their questions, concerns, and request promptly and professionally.Identify customers' needs, clarify information & provide solution and/ or alternative.keep records of all conversations in our call centre database in a comprehensible way.Meet personal/ team qualitative Targets.

  • Contact Center Supervisor

    Jan 2016 - Sept 2021

  • Call Center Representative

    Jan 2012 - Dec 2015
• 

  Clearline International Limited

  Oct 2021 - now

  Customer Relations Manager

  •Serve as the primary point of contact for client, addressing inquiries, resolving issues, and providing assistance with product information and services.•Document client interactions, feedback and resolutions in the CRM system to track and improve service quality.