Ibrahim Masoud

Experience

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  Great Package for Business Solutions

  Sept 2007 - May 2010

  Junior Systems Analyst

  - Designed, coded and tested new Windows and web software applications.- Enhanced existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.- Maintained existing software systems by identifying and correcting software defects.- Helped in supporting upgrades, configuration and maintenance of the current ERP systems.- Analyzed system performance indicators and helped recommending improvement.

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  Dynamics Innovations

  Jul 2010 - Nov 2011

  Applications Analyst

  - Developed and implemented a stand-alone HR & Payroll System for a well-reputed government entity.- Leaded customers' end users training for Microsoft GP customized solutions.- Championed customers' requirements gathering and analysis in addition to communicating with key stakeholders.- Designed ad-hoc business reports for managerial requirements using Microsoft GP Report Writer & Crystal Reports Tools.- Participated in the test cases and scenarios' development and execution.

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  Corniche Hospital Via Reach Recruitment

  Dec 2011 - Jul 2017

  IT Systems Analyst

  • Liaising extensively with external or internal clients.• Analyzing clients' existing systems (Microsoft GP & Cerner) and business models.• Translating client requirements into highly specified project briefs from Health Information Systems (HIS) viewpoint.• Identifying options for potential solutions and assessing them for both technical and business suitability.• Providing training and user manuals to users of a new system.• Championed application specialists and trained and mentored end users.• Developing ad-hoc reports for high management to aid strategic and operational decisions.• Verifying revenue cycle with client financial requirements then reflecting such information into detailed test cases, scripts, and scenarios.• Leading the Go Live and post-Go Live stages' support of Cerner patient accounting system.• Pinpointing technical issues, bugs, and software lifecycle improvements to SEHA technical team and ensuring their resolution.• Streamlining business process through business process re-engineering that adheres with industry best practices. Show less

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  Capital Health

  Jul 2017 - Jul 2019

  Senior IT Analyst

  • Analyzing, designing, and implementing application systems ( Oracle, Trakcare)• Work to continually improve applications through upgrades, expansion, and other projects.• Mentor Application Support Associates and Application Analyst Associates• Organize and manage customer and employee training classes• Complex application related problem solving• Proactively partner with operations to improve workflows leveraging application functionality• Assist Vendor with all local, regional, and national trade events for customers.• Prepare complementary support training information and provide quick tips, workbook• Administer application and provide technical expertise in development and execution of all IT systems.• Ensure achievement of results.• Provide operational and end user support.• Organize regular research studies for new technologies and fit them into organization.• Assist Chief of Section and prepare project progress• Coordinate with senior level analyst and assist end-users and stakeholders to resolve and lay out required Information infrastructure.• Ensure achievement of all business objectives.• Assist with system check and quality assurance.• Provide post-implementation support and on-going support measures. Show less

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  Clemenceau Medical Center

  Jul 2019 - Aug 2024

  Business Applications Manager

  • Heading the Applications (Infor, BestCare and Mycare) operations and activities for Clemenceau medical center Dubai.• Developing policies and procedures for the department/section. • Work to continually improve applications through upgrades, expansion, and other projects.• Organize and manage customer and employee training classes.• Complex application related problem solving.• Proactively partner with operations to improve workflows leveraging application functionality.• Assist Vendor with all local, regional, and national trade events for customers.• Ensure achievement of results.• Organize regular research studies for new technologies and fit them into organization.• Assist Chief of Section and prepare project progress• Coordinate with senior level analyst and assist end-users and stakeholders to resolve and lay out required Information infrastructure.• Ensure achievement of all business objectives. Show less

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  Oracle

  Oct 2024 - now

  Senior Consultant