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Bhavani Vora

Bhavani Vora

Followers of Bhavani Vora1000 followers
location of Bhavani VoraHyderabad, Telangana, India

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  • Timeline

  • Skills

    Team management
    Outsourcing
    Management
    Bpo
    Business analysis
    Itil
    Service delivery
    Vendor management
    Software documentation
    Recruiting
    Quality assurance
    It service management
    Team building
    Training
    Operations management
    Call centers
    Business process improvement
    Presentation coaching
    Coaching

  • About me

    A post graduate (M.B.A) with more than a decade of experience in service industry.

  • Education

    • ICALLPro Institute (Neutral & American Accent)

      2002 - 2002
      Certified Neutral & American Accent Trainer

    • Osmania University

      2010 - 2012
      Master of Business Administration (MBA) HR and Marketing

  • Experience

    • Knoah Solutions

      Sept 2002 - Nov 2007

      • Sr. Team Lead

        Sept 2002 - Nov 2007

      • Voice Team Lead

        Mar 2004 - Apr 2006

      • Subject Matter Expert

        Dec 2003 - Mar 2004

      • Live Chat Agent

        Apr 2003 - Dec 2003

      • E-Support Agent

        Sept 2002 - Apr 2003

    • Knoah Solutions

      Nov 2008 - Oct 2009
      Sr. Business Analyst

    • Ameliorate Consulting and Technological Solutions Pvt Ltd

      Jun 2012 - Mar 2014
      Director

    • Ingenious Overseas Consultants

      Jan 2013 - Jul 2020
      Head Of Business Operations

    • Rank3TechStreams

      Jan 2013 - Mar 2014
      Director

    • Ingenious Enterprises

      Apr 2014 - Apr 2017
      Director

    • 24-7 Intouch

      Aug 2020 - Dec 2022

      • Sr. Manager, Quality - Center of Excellence

        Jul 2022 - Dec 2022

      • Manager, Quality - Center of Excellence

        Aug 2020 - Jul 2022

    • IntouchCX

      Jan 2023 - now
      Director

  • Licenses & Certifications