Edgar Martinez

Experience

• 

  TECHNICAL HIGH SCHOOL

  Jun 2013 - Mar 2014

  SOCIAL SERVICES

  Responsible for the development of computer network for the technical school and also engage in the repair of computer equipment for the laboratory. Connect computers in a wireless network, in addition to installing programs for the use of high school students. Installation of new equipment for computers (network cards, memories RAM, keyboards and mouse.

• 

  NATIONAL CENTER FOR TECHNOLOGICAL RESEARCH AND DEVELOPMENT

  Sept 2015 - Mar 2016

  INTERN

  The system "Institutional System for Monitoring Graduates" was carried out. This system provides graduates with broadcasts of their interest. This system helped to make concrete statistics with the data provided by the graduates. As an intern I was responsible for database management and input of information, data and records as well as carrying out vital research and gathering documentation needed by the organization. Assist in the preparation of research materials, type document, drafts and reports in addition to responding to web correspondence, social media and emails. Show less

• 

  LATIN AMERICA BUSINESS CONSULTING (LATBC)

  Feb 2017 - Sept 2017

  ASSOCIATE SUPPORT ANALYST AND MONITORING

  Worked in the area of EDI and support analyst in monitoring to improve the performance and flow of files under a ticket model and also worked in conjunction with third parties (IBM) and clients. Responsible for formulating reusable solution to new, unique issues or enhancing existing solutions following solution-centered support methodologies to tackling issues being faced by clients. Ensure constant backup of important data and archives the data stored data and also provides suggestion based on the statistics of the users to improve work efficiency by implementing new technological solutions. Show less

• 

  CEVA Logistics

  Feb 2017 - Feb 2018

  ASAI
• 

  ELECTRONIC DATA INTERCHANGE(EDI)

  Oct 2017 - Feb 2018

  ASSOCIATE SUPPORT ANALYST AND MONITORING

  Responsible for the installation of necessary hardware, software and other applications necessary to meet the client’s requirement while ensuring smooth operations with no technical issues associated with it. Supervises the networking staff and constantly evaluates and enhances the performance of the network system by chalking out effective plans. Handle incoming software issues from clients and partners via telephone and web chat and provide necessary resolve support incident in accordance with Service Level Agreements. Show less

• 

  Agilant Solutions, Inc.

  Mar 2024 - now

  IT - Rounding Tech

  Dedicated and detail-oriented with a proven track record of ensuring the optimal performance of critical medical equipment within healthcare facilities. With expertise in adhering to Service Level Agreements (SLAs) and utilizing efficient ticketing systems, I meticulously maintain and troubleshoot equipment to ensure adherence to established metrics and uphold the highest standards of patient care.Experience:As a Hospital Equipment Maintenance Specialist, my responsibilities encompass:- Conducting routine maintenance checks and preventive measures on hospital equipment to mitigate potential malfunctions and ensure uninterrupted operation.Responding promptly to service requests and utilizing a ticketing system to prioritize tasks based on urgency and criticality, thereby maximizing equipment uptime.Adhering to Service Level Agreements (SLAs) to meet predefined performance metrics, such as response time, resolution time, and equipment availability, ensuring compliance with regulatory standards.Providing comprehensive documentation of maintenance activities, including repair logs, service reports, and equipment status updates, to facilitate accountability and compliance with regulatory requirements.Skills:- Strong understanding of Service Level Agreements (SLAs) and experience in adhering to predefined performance metrics to meet service quality standards.- Excellent problem-solving abilities and analytical skills to diagnose equipment issues accurately and implement effective solutions.- Effective communication skills to collaborate with interdisciplinary teams and convey technical information to non-technical stakeholders.With a passion for ensuring the reliability and functionality of hospital equipment, I am dedicated to supporting healthcare professionals in delivering high-quality patient care through proactive maintenance and timely resolution of equipment issues. Show less