SUMEET KUMAR PATNAIK

Experience

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  Tata Consultancy Services

  Sept 2011 - May 2022

  AON Risk Solutions I InsuranceManaging a Business Unit with a portfolio of 93 North America Retail applications Provides guidance on program management processes, best practices and methodologies within the program and project teamsIdentifies, manages and documents risks associated with the program and communicates them to the program team, escalating to upper management when necessaryCreates, manages and updates program execution roadmapsLeading and coordinating the Go-Live activities including the execution of the deployment plans and checklistsCollaborates with other PMO team members on best practices and continuous improvement for the PMORequirements Management using Team Foundation Server (TFS) and Azure DevopsTrain team members in ITSM processes (Change/Problem/Incident) of the IT organisation and singe point of contact for all change related queries for the organisationsCo-ordinate with cross functional teams to perform root cause analysis of problem/incident ticketsCreate solutions in Service Now tool for help desk to solve issues as a part of incident Management Process.Provide status reports on incident tickets with corresponding metrics like average time to respond/resolve ticketCoordinating software development project activities with BA, Project Manager, DBA, and Application OwnersWorking within the Change Management process to raise and approve changesProactively identify risks and issues for release activities - leading release team to develop risk management and issues management plansFollow up on Release artefacts including implementation and rollback plan Show less Managed multiple iON Education products like Digital Assessments, Digital Content Management ensuring end to end delivery of solution within time and budget meeting business requirementsWorked on automating processes such as student registration, exam center allocation, hall ticket issuance, question paper logistics planning, exam-day management, and results managementManaged services for digitizing Question papers, Managing Question Bank, Creating Rule based Question Paper Templates and enabling generation of Question papers for an ExaminationGathering and analysis of business requirements and designing Software Requirement Specifications Document (SRS)Responsible for Project kick off meetings along with Sales team for Handover Takeover document, Reviewed SOW, identifying project stakeholders, defining project roles and responsibilities and creating project repositories in SVN toolResponsible for preparing project plans, schedules and estimations using MS Project and followed project management methodologies and provisioning of reports to customers and higher managementPrepared monthly project management review document and performing gap analysis, causal analysis, quality metrics and analysis of Business Process Compliance and conducted project review meetingsResponsible for managing multiple projects, project tracking and issue resolution within the SLAs, Project status reporting and communicating strategic plans, goals, objectives and assignments to the team; including deadlines and time frames for completionWorked directly with Project sponsors, stakeholders, Business users, technical team leads, QA and coordinated with operations, finance, administration and HR during project implementationManaged CRM tool and performed Root cause analysis for recurring customer issuesInteracted with customers to understand their business and consulted with them on QA strategies for testing their application Show less

  • IT Service manager

    May 2018 - May 2022

  • Project Manager

    Sept 2011 - May 2018
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  HCL Technologies

  May 2022 - Dec 2024

  Project Manager

  Client: Husqvarna Service Operations Manager

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  Infosys

  Dec 2024 - now

  Principal Consultant

  Operations Manager